Your Sales Training Property Management Company

PhoneSmart offers call center, sales training and mystery shopping services to the self storage industry. But let’s focus on some of our sales training tools for a moment. Sales training is a basic need of every self storage facility; whether a single property operation or a national chain, employees must know how to sell self storage.

Implementing an effective sales training program requires forethought and a plan. PhoneSmart has been offering sales training to the self storage industry for several years. We’ve seen what works and what doesn’t. The key to a successful program doesn’t lie so much in whether or not you ask for the customers name in the beginning or end of a call. Success comes from continuous and stable training. It comes from sticking with it and not wavering.

The obstacles preventing your training program from being a success are that you, as a self storage owner or regional manager, already have enough to do. Sales training maintenance requires vigilance, and to be honest, you probably don’t have that kind of time. So your best efforts and intentions become undone by all the other things that demand your attention.

That’s where PhoneSmart can step in. We will be as involved in your sales training program as you’d like us to be. Whether we provide monthly mystery shops, Role Play Helpline or take the reigns of your sales training and become your Sales Training Management Company; it’s up to you. We are dedicated to the success of our clients.

Written by Sarah Little, TQA Account Executive

Thanks for reading our self storage blog, an inside look at the self storage and sales industry.

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