Your Call Is Automated

I just called a local pharmacy to refill a prescription and the whole call was automated. I don’t mind making some transactions over the phone without speaking to anyone, but sometimes you just want to talk to a live person.

Here at PhoneSmart, we have live people to take you self storage inquiry calls during generous hour during the week and weekend. Sometimes when customers call our call center inquiring about self storage rates, automobile storage, or craft storage, they are surprised that they got a real live person to answer. In fact, if you ask any of our seasoned sales reps they will all tell you that at one time or another they have been asked that very question. This seems strange to me, unless of course the person calling knew the office hours of their local self storage and then to their surprise someone answers the phone. 

What do your self storage, food storage or boat storage customers expect when they call your site after hours or when you manager is busy? If they can reach a real live person they have a better chance of reserving a unit at your property. Reaching a real live person also beats the heck out of getting an answering machine.

Written by Natalie Thomas, TQAS executive and business blog writer.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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