Why Do You Ask

I am new to the storage business; I have been employed at the call center nearly three weeks now. Before working at PhoneSmart, I never had a clue as to why people used storage units. I’ve taken strange calls that had me boggled for minutes until I turned to my co-worker to ask for help. While I was still in training, I was listening in on a phone conversation where the woman wanted to know if she could run a Kinko’s type business from this particular facility. The trainer took the call as if there was nothing strange about it, but no, that was not available at the storage site. As soon as the call ended I quickly asked why they would ask that. I thought it was a prank call or something. They informed me that there are some self storage businesses that allow the clients to run a small business out of them as long as it is within the storage facility hours. I have heard and taken numerous other calls where it makes you ask that famous question…Why would someone ask that? As a storage insider I have learned a lot in the short time that I have been in the business. It is a totally new world to me.
 
Written by: Tonya Pirtle

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PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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