Kay Johnson, blog editor and “old timer” in the PhoneSmart call center looks to the future.
Welcome to the PhoneSmart self storage blog an inside diary of the self-storage industry.
There is definite seasonal flow in our self-storage call center
. Various times of the year have different demands and require different strategies to keep business moving along. Right now we are in a busy cycle that will lead up to heavy demand by Labor Day weekend. We are fortunate here that we have talented people who are always looking for something that we could add to our roster. Some things seem like wonderful ideas but do not pan out while other new projects become a lasting part of our repertoire of services. Our staff here is always ready to tackle a “new” project. We are always welcome to suggest projects and services and our suggestions are given real merit. The answer is often, “run with it and see how it goes” so we feel that we are on the cutting edge of call center service.
This attitude has allowed me to do this thing that I love, editing the blogs, in addition to being on the phone giving service for our clients by helping their clients. New departments have been developed within this atmosphere of creativity. People who can think outside the box are allowed to stretch their minds and reach for horizons. Sometimes the flow of ideas is nearly overwhelming but out of the several comes the one that sticks and works and becomes a lasting offering.
In this atmosphere young short term workers get experience in speaking up with ideas that will serve them well as they move on, for those of us who have our feet planted and wish long term opportunities we can bring our past experiences into the mix and gain feelings of satisfaction and creative stimulation.
There is always something cooking at PhoneSmart. The next good idea may be a real extra profit builder for your company. Send e-mail or give us a call we can’t wait to see what we can do for you.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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