What’s PhoneSmart Up To

Even though summer is our busiest time of the year when reps can’t eat their lunch or hardly take a break, because the phones are ringing off of the hook… we’re now starting to enter into the end of the year, when things in the self storage industry tend to slow a bit. Not too much around here though. We always have something in the works. Most of the time, you’ll find Tron(Director of Operations) seeing what he can get our hands into next.

We’re also still adding on new clients – it seems like we’re doing this weekly now a days. And there’s always something new to learn. We now have time to view all of the good reads that we have stashed all around the office, such as the SSA and ISS magazines and other corporate America business magazines. They help keep us up to date on all of the new trends with the self storage industry as well as the consumer trends.

Listening to CD’s of our own calls helps us to improve our sales techniques just like athletes who watch videos of their own matches, or games do. It’s also a great time for more frequent contact with the store managers to see how things are going and if they need help with anything. It gives them a chance too, as the business in the store slows, they can give us any new amenities or specials that they have.

During the slower seasons, you may want to catch up on all of PhoneSmart blogs to stay in the thick of things.