What Is Important For Your Storage Unit?

A majority of us have decided to call a self storage facility and inquire about needing somewhere to place our belongings. Most people are looking for completely different reasons to go with one company versus another. There are some decisions that the average consumer has to make in order to find the right fit for their items. We sometimes hear about the customer having problems with finding the right place for their items. What do the associates on the property have to do to close the sale?

The self storage facility associates have to be great at sales in order to close most of the people that are inquiring about storing spaces. Most people in this industry as well as the companies that they work for try to get their customers to agree on five things. Those things are when they need the space, if the location convenient for them, what size will best fit them, the correct amenities for their needs and all of that for the right price. It all sounds easy but it is not as easy as it seems.

One of the first things the self storage facility associate should ask about is when they are in need of the space. This way the associate can ensure that there is a size available for the customer. If they are limited on that space, they can create some urgency to get the caller to come down today to rent the space or to get them to reserve the space over the phone. Without knowing when the caller needs the space, it could be hard for the associate to close the sale.

The customer should know where your self storage facility is located so they can come by and visit you. By asking the customer if your location is convenient to them, that tells the associate that they can make it down to your facility with no problems. You should invite each caller down to see your facility and hopefully when they are down there, you can get them to sign on the dotted line.

Sometimes the customer has a size in mind for what they need, but you should always ask what they are storing to ensure that size will work for them. The caller does not want to be disappointed to find out what the size they thought would fit would not and the size they need is occupied. Finding the right size for the caller is crucial to them deciding to give you their business.

You have got to sell them on your facility and what they are getting for the money. Every facility will offer similar or very different amenities. What makes your company stand out from the rest? That is what you have to let the caller understand in order to get them to grace your doors with their presence.

Determining all of their needs before giving out the price might all but secure you as their self storage facility of choice. By waiting to give out the price, you are setting yourself up for success. After you give out the price and they decide to accept or deny, you can recap them agreeing to all the steps above. What is really keeping them from renting from your facility? It is ok for you as an associate to ask the customer what they were expecting from you as a place to store their belongings.

Chicago Storage

Tweet This Post 

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

View Staff's Profile      Subscribe via RSS