We try…

Welcome to the self storage blog, where we keep a diary of our experiences in self storage.

Today’s blog entry is form one of our sales rep Joseph. He wanted to share a story.

“I had a woman call that was very ill and she needed two 10×12.She couldn’t physically come and get the units right away and the store screen showed that there were only two left.

I let her know that I couldn’t promise that these would be available when she needed them, but I would do the best I could.

I took the time to contact the manager after making a reservation for her, only to find out that he sold one of the units already. I was happy at least to know that I got her one of the units she needed. The manager said he would help her get into another unit that he had coming available that hadn’t yet shown up on our screens. He usually goes in to the PhoneSmart website every afternoon to update us on his pricing in and availability.

It makes us as sales reps feel good when we go the extra mile to make sure we get the customers complete satisfaction. And it feels good to know that we tried the best we could. Even if things don’t end
up as planned all the time, the customers know you did at least take the time to care.”

-Joeseph

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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