Turn Your Missed Calls Into Profit

Spring is on my mind

There were robins in my yard today. Yeah! In central Missouri that says that winter is nearly over. I am not a snow bunny and I just do not like winter. I am really cranky when I am cold and scraping ice off my car windshield.

Winter is a slow time in the call center but that does not mean that we are not busy. We have been sprucing up the place and brushing up on our sales techniques with special training sessions, clearing out the winter dust and, this winter, we have been expanding. There are several new faces and additional workstations. There are also new services.

PhoneSmart is ready to set the industry standard. We are dedicated to helping our client’s self storage facilities create a sales increase by taking those calls that would otherwise be missed. We do not to just answer the phones. We are concerned with standards of excellence such as “speed to answer”. We understand that callers must go through some recordings and transfers to get to us and we do not want them to have any unnecessary wait.  We have a one-on-one training program that is so easy to understand that even newbies can start getting reservations on the first day.

We are the best! We serve the best of the self storage business. We are setting the pace for all other call centers nationwide! We are ready and anticipating the busy season ahead. If your on-site staff is missing money calls while they are on the lot with customers or wearing themselves out racing to get the phones while trying to do maintenance, call us. We will have your back. We can turn your missed calls into profit.

For all of the rest of you call centers . . . catch us if you can!

Written by Kay Johnson, PhoneSmart call center “lifer”

Thank you for visiting our business blog, an insider view of the self storage industry.

We are PhoneSmart your off site sales force call center in Columbia, Missouri.

Rent a storage unit at 1723 E. Florida, Springfield, MO 65803.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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