Told you so…

Welcome to the self storage blog, our diary of the self storage industry.

As we predicted, our phones are ringing off the hook. All week our call volume has been very brisk with a stroing spike around 10-11 am central and 4-6pm central. All our analysis has pointed to this happening. We are staffed up and ready for it. Callers are giving their credit cards left and right to hold the spaces they need.

The callers who wait until Saturday or Sunday this week may be out of luck, as many of our clients’ facilities are filling up fast.

If you do not already retain our call center services, our clients thank you very much. All the callers who got a busy signal or an answering machine at your store have reserved a space at our clients’ stores. Most of our clients are pushing revenue at this point and not occupancy. The cumulative effect of the extra rentals they gained from us over the slow season compounded by the extra rentals they are gaining now that it is busy has put them in a very good position.

If you are a client, we are thrilled to have the opportunity to create profit for you. You may not know this, but our motto is “We give excellent service to our internal and external customers while making money hand over fist for our clients and ourselves.” Not a bad goal to have.

Watch your staffing levels this weekend and into the beginning of next week. You should see the heaviest phone and walk-in traffic of the yaer. Having the last day of the month fall on a Sunday will complicate things for the end of this week and the beginning of the next. Good luck!

bye for now,
Tron

Tweet This Post 

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

View admin's Profile      Subscribe via RSS