Time Frame

Written by Glennetta Haymon, PhoneSmart call center representative.
Thank you for reading the PhoneSmart call center blog. We offer an insider diary of the self storageindustry.

When trying to assist a customer in reserving a unit it is very hard to get them to reserve the unit if they do not know when they are going to need it. When a customer doesn’t know when they are going to need self storage, this normally means that they will not need to rent for a while or that they have not yet finalized their move.
There are some sales techniques that may be helpful to use in this situation. When dealing with these customers it is essential that you stress limited availability. You should remind them that if they call back at a later time then the unit and/or the special might not be available at that time.
If the store has any specials or pro rated move-in then you should mention that and also tell them that because they are not paying the full amount it would be in their best interests to go ahead and rent now. By renting now they can get it out of the way, so there will be one less thing they have to worry about, and they do not have to pay the full amount. Also if the customer is still reluctant to reserve a unit, you should ask them if they would feel more comfortable scheduling a site visit and then make their decision.
These calls are very hard to take and most of the time you will not get any information from them, but it is important that you are persistent and try to get them to rent at that time.

Your local self storage unit provider in 5979 Butterfield Rd. Hillside, IL. 60162

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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