Thoroughness, Thoroughness, Thoroughness

Wendy Lane, call center evening supervisor gives us a glance into the world of the Phone Smart call center.

I got a call the other day for a facility that we answer for. This is not uncommon that’s what we do here at Phone Smart!!! While I had the lady on the phone and I was going through the 5 agreements with her and letting her know all the information she would need to rent at that particular facility and she stopped me and asked, “Are you guys under new management?” I told her that I was actually at the reservation center and as far as I knew that the management had not changed. She said, “Well you are just so thorough!” I said well thank you I’m just doing my job!

It turns out she was a former tenant that had rented at this facility before and said they were never this thorough with her when she rented there previously. I just told her I was relaying the information that I thought she would need to rent storage with us!

So that tells me that when we are taking calls this busy storage season we need to remember to include every bit of information that the customer needs to know so that there are no surprises when they get to the store. This also ensures that we get to keep all of our reservations!!!