These Are A Few of My Favorite Things
-
The Version Julie Andrews Never Sang…
This blog is homage to the art that is answering the telephone. I think as the highest form of intelligence on the planet, the phone representative has to endure several different trying life experiences on a daily basis.Here is my list of favorite trying call experiences:Somebody breathing on the other end but they never say anything.
Somebody asking to store dead bodies.
Somebody calling for Metro PCS.
Somebody demanding to pay the rent that is already late.
Somebody yelling at me because they are locked in the property.
Somebody yelling at me because they are locked out of the property.
Somebody yelling at me for something I didn’t do but they are making it my fault anyway.
Somebody yelling and saying mean things for something Idid not do but they are making my fault anyway.
Picking up to a fax signal.I think it takes a big person who can take one of the calls and still manage to calm the caller down instead of saying what is really on their mind. Believe me, it is not easy being the bigger person. I feel better about myself for not having to stoop down to the same level. After all, we are the highest form of intelligence on the planet. There is no need to befoul that title with a temporary lapses in judgment.Written by Julio Montes, PhoneSmart call center evening supervisor.Thank you for visiting the PhoneSmart call center blog an insider diary of the self storage industry.We are PhoneSmart your off site sales force call center in Columbia, MissouriYour local self storage unit provider in 1575 Thousand Oaks San Antonio, TX. 78232
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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