The Zipper

I work in an inbound call center. Our callers are current storage tenants or self storage inquiries. We get really excited when we get a rental inquiry because that is the opportunity to make commission from the storage business.

First, you must determine the callers needs, then create a little urgency and hope the caller has a credit card to reserve the storage unit. We use various sales techniques along with experience to give the best customer service we can.

Just the other day I was on the phone with a caller who needed storage that very day from a StorageMart. I went through the agreements used one of our original price stalls and offered the assumptive close. I asked the question, which credit card you would like to use. The caller came back with 10 questions. I answered all ten questions and stressed limited availability on the unit my caller was interested in. I went for the close and this time the caller only had a few more questions for me. I decided if she won’t give up a credit card I would invite her in for a site visit. So I asked her what time would you like to come in and see the unit this morning or this afternoon? The next sound I hear is the sweetest sound I know!! THE ZIPPER and in our line of work it truly is the sweetest sound we hear while on the phone (when you hear the sound of a zipper you know the caller is unzipping a purse and is about to give you a credit card).