The Training Experience

My name is Ronald. I started here in February. It has been almost three months and I wanted to share my experience with the new hires that may come along. I don’t think that trainers get enough credit. It is not easy to be a trainer especially when you are dealing with different levels of experiences and different personalities. Trainers have to patient and this is not easy to do. I learned a lot. I loved the one-on-one training that PhoneSmart provides. I do have a couple of suggestions for new hires that might come into the PhoneSmart community. (We are family)

First, have an open mind. There is a lot to learn about PhoneSmart and self-storage. You have to be willing to learn and be taught. Even if you have sales or telemarketing experience as I did, you don’t know everything about sales or even about self-storage. Secondly, practice makes perfect. I would recommend that you practice your script during your free time. The only way that you are going to familiarize yourself with the script and different situations is if you practice them. Third, relax and take plenty of notes. There’s no way that you are going to learn everything in one day. Take the information in, write it down and study it when you come home. I say relax because it will eventually come to you. Once you start taking calls, the flow will come to you and you won’t have to depend much on the screens.

Lastly, know where to get the information. If you pay attention to training, the trainers let you know exactly where to find a piece of information. Come up with a way to keep that in the back of your mind and you’ll do fine. If you keep some of these things in mind you will do well here. Come ready to work hard and learn.