The Human Element In Self Storage

This weekend I went to a gambling boat close to where I live. I hadn’t been there in a couple of years and they had updated a few things. The first thing I noticed was that if you want to cash out any credits on the slot machines, the machine printed a “voucher” type coupon. Here I am standing with this slip of paper not knowing what to do next. Some of the people with me explained that the machines no longer pay out money, but instead issue a voucher for money owed. Apparently there was another machine that accepts the voucher and pays you the money. What happened to the cashiers? I guess I was already standing in a room full of machines, what were a few more machines?

The self storage industry has a kiosk available for renting self storage units. This kiosk can be placed outside your office and give people access to renting a storage unit around the clock. It checks identification, has you input your information, takes a scan of your fingerprint, takes the rental payment and even can dispense locks. While it does take the human element out of the rental experience, it provides a service to customers that may not be able to rent a storage unit during normal office hours. Just like the gambling boat, some self storage owners are opting to take out the human element to provide a longer time frame for customer service. Is a kiosk right for your self storage business? That is a question that you would have to answer for yourself but I am sure the kiosk company would love to help you make your decision.