RSS

Thank You, RPH!!

  • Submitted by Natalie Thomas, ultimate secret shopper and prize patrol princess.
    Welcome to PhoneSmart’s secret shopping blog, the inside peek at the mystery shopping and secret shopping industry.

    Here’s what some of our clients think of the Role Play Helpline.

    I just did a role play with Jeannette. She was very helpful to me in presenting the move in special. Her approach is really great & I will use it on my next phone call. It is nice to try different approaches & see what works best.

    Jan

    I just did the role play with Carmen and we both seem to have enjoyed it. She and I both made it relaxing and not intense that we were not able to have a come back response for the customer when they ask us certain question like is this 99.00 for the whole year for rental of the space and also she got me good she pretended to have an incoming call and I persisted to let her know the details and shot her the price and then I got her attention even though she did place me on hold. She helped me with selling points as well as telling me the good things I did. Helping our customers should not be intense but should be enjoyable knowing that we are there when they need us and we have what they need.

    Deborah #122

    I am sending this to let you know that the role playing line has helped me a lot. I was having problems getting people to give me phone #’s and they helped me by telling me to say it helps to have a number just in case the unit you need becomes available sooner or so we can call you with any information that might apply to you as a new prospective customer.

    They have also helped me to get credit card reservations-by telling customers you know we are very limited on number of units available-so to assure you have a unit you might want to go ahead and reserve with $10 credit card payment today. Believe me this has really helped you should see my bonus envelope this month. (Note, I used the money phrase from week 2).

    I was also having problems with keeping customer on line long enough to give them info before price and they helped me in this area. They told me to let customer know had to wait for price to come up on the computer and until it does let me tell you about our property and the specials we have to offer. This really works too, as we are getting many more hot leads, etc.
    Today I called and spoke to Julio and asked him since we are 95% full and unsure if we would have a certain size available when they needed unit in future-how to handle this. He helped me by saying we could always let them know don’t have that size at this moment- we do have 2 units that are side by side and we could rent them for the price of the one you want, but would need to hold with credit card. He also said that if the size they want should become available then we would call them.
    I don’t know about everyone else, but these things have helped me. You can tell our hot lead reservation rack is always full of hot leads and credit card reservations. This too accounts for part of the reason we are 95% full. Jackie & Cris always tell us to work our phone to the max give that customer all your undivided attention and you will get results. So you see the role play helpline helps as well as all the help we get from our upper management. Thanks for being there when we need you and keep up the good work.

    Jean Hawkins #1610

    If you would information about our Role Play Helpline please contact us at 1-866-639-1715.

    Storage Concierge Self Storage in Florida
    Storage Concierge Self Storage in Georgia
    Storage Concierge Self Storage in Illinois
    Storage Concierge Self Storage in Kansas
    Storage Concierge Self Storage in Kentucky
    Storage Concierge Self Storage in Louisiana
    Storage Concierge Self Storage in Maryland
    Storage Concierge Self Storage in Kansas
    Storage Concierge Self Storage in Missouri
    Storage Concierge Self Storage in New Jersey
    Storage Concierge Self Storage in New York

    [Post to Twitter] Tweet This Post 

    Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

Leave a Comment

Self Storage

Categories

Pages

Copyright © 2012 StorageMart Self Storage Blog.
A project of Storage Mart Self Storage Provider.