Tales From a Call Center

Once in a while, we will get some rather bizarre calls from people and at other times some rather touching calls.  I just received a call from a lady who lives not too far from one of our client’s facilities. The manager at that self storage facility lives there on site. 

 The caller proceeded to tell me that she was aware that a bit over a month ago the manager at the storage facility had lost her orange pet cat and was distraught over the loss.  The cat apparently ran away.   The manager at our client’s storage facility even put up flyers stating that her cat was missing.  According to the caller I spoke with, the manager described the missing cat but had not placed a picture of the cat on the flyer.  The caller said the cat she found matched the exact description of the missing cat and wanted to let the manager know.  While the caller was not 100% certain it was the same cat, she still wanted to double check and make sure.  I was happy to transfer the caller to the manager’s voice mail. I know how attached one can become to their pets; I have several of my own. I hope this turns out to be the manager’s cat and thus a happy ending.

We wear many hats here in the call center and sometimes our “messenger” hat leaves a warm glow.

Written by Carmen Huff, PhoneSmart call center reservations specialist.

Thank you for visiting our blog.  We offer an insider view of the self storage industry and life in a call center.

We are PhoneSmart your off site sales force call center in Columbia, Missouri.

Your storage unit provider at 9265 Berger Rd, Columbia, MD 21046

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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