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Common Courtesy PleaseBy admin on June 28, 2006 | No Comments
Ronald, a phone rep here at PhoneSmart, asks for some courtesy.
Welcome to the PhoneSmart self storage blog, a diary of the self storage industry.
Treating someone with courtesy should be part of your everyday life. My mom has taught me that you should treat everyone, as you would want to be treated. This lesson can be applied in every aspect of your life. For example, you want to treat your co-workers with courtesy because you have to work with them mostly everyday. You also want to treat them with courtesy because it promotes a positive work environment. The same thing can be said in the customer service/sales industry.After a hard week of work, I was at home enjoying the time off. A telemarketer called and the famous “unknown” showed up on my caller ID. I used to be a telemarketer myself, so I can partly understand where they are coming from. I answered the phone and the rep introduced her self as Erica. Erica wanted to do a survey on insurance. The overall theme was to see if I was satisfied with my current insurance provider. The only problem I had with the call is the lack of courtesy the rep showed towards me. It was clear to me that Erica had a cold and was suffering through that. Every question was followed by a sneeze or snort of her nose. It wouldn’t have been a problem if she had excused herself but she just kept going to the next question. I was offended by that and promptly ended the call. This same courtesy lesson can be applied to our storage industry. Make sure that if you get sick, you excuse yourself so that you don’t offend the customer you are trying to serve. I’m sure that you wouldn’t someone, eating, sneezing, coughing, or anything else in that category without showing common courtesy.Property Management Blog The ins and outs of Property Management
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Is Price an issue?By admin on May 26, 2005 | No Comments
Welcome to the self storage blog, PhoneSmart’s diary of the self storage indusrty.
I was speaking with several self storage insiders today and one of them was lamenting at how he lsot a rental becasue aof the difference in $10 between his store and his competitor’s. So we talked about price for a long while. And I guess we came up with a few points that may be obvious to some of you, but nevertheless, here they are.
1. Sometimes you will lose someone over $10 no matter what you try.
2.Sometimes you can overcome a $10 or even $20 difference by getting good at selling value and helping the prospect see convenience in your offering.
3.You always have to try to get off the subject of price and talk value.
4. You need a way to answer people’s questions while saving price for later.
5. In some markets, you hvae to give a little in price to get the occupancy you need.
6. People inquiring about rentals ask about proce becasue they don’t know what else to ask about.Consider some of these points and give me some of your experiences in the Price Game. I would be curious to see what you think.
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bye for know, Tron
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