» self storage customers

Do you like your name? What is in a name? Do you as a self storage company put a lot of stock in making sure you have the right name for your company? Would you change your name in order to be more competitive? It is sure that self storage companies go through some sort of thinking process to try to figure out if the name of their self storage company is good and will attract customers. Most companies try to think of something clever that will stay in the minds of customers.

I don’t believe that I have heard anyone say they decided to store with a company because of their name, but I have also heard of customers turning away from a company because of their name. So a name is important in one sense but in the long term you still have to have a good company to back up your name. Customers will associate your name with the quality of service they got from you. So in short, what is in a name, the ability for you to gain the respect of those needing storage.

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We all should hold ourselves accountable for our actions and need to ensure that we are doing the best job we can do. That is not always the case though. We like to blame others sometimes for our short comings and also for our faults. It is easier to blame someone else than it is to accept responsibility. When someone tells you to take some pride in your job what do you immediately think? Are you taken off guard? Do you feel you have to be defensive? What goes through your mind? Hopefully the person that tells you that, if you hear it at all is the person that your report to.

What does that mean, take pride in your job or work? That means just as it is stated to take pride in your work. When you come to work you should be focused on doing your best job that you can do. When you are in the office you should always put your best foot forward. Don’t be lazy and take advantage of every good situation you can while you are there. Taking pride in your job is not just coming in there and doing enough to make it through the day. If you just come in and do that, then your day will be long and boring. Make something out of your day.

If you are not sure how to take pride in your job, think of something that you love to do and that makes you happy. Why do you like that thing so much? What would do you if you could always do that instead of anything else? You would probably be very happy and you will do your best with that. What would happen if you applied the same thoughts and happiness that you do for that to your job? I believe you will find a whole new world and new thought process.

Not everyone loves their jobs completely, that is an extreme understatement. What get’s people through is that they know what this job means to them. They know that if they do a great job with it they could possibly move up or in some professions help out other people who are in need of their help. It really depends. Just find something that you can depend on that can drive you to do a great job. It does not have to be something big. In fact it could be something like the idea that you can come into work early and get off early before the day really starts. You could choose something like you and your boss get along great and they are making working there bearable. Whatever it is just hold on to that and use that to catapult you into wanting to do all your job duties to the best of your ability.

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It would seem as if there are many more storage calls this year over last year. So many people are calling waiting till the last minute in order to store because they still want to shop around. I guess they believe that if they wait until the last minute they will find a great rate that cannot be turned down. Some customers are not able to see a good deal even if it was right in front of their face. Sometimes they end up missing out on the great deal because they want to feel as though they shopped around good enough.

 
I told one person that we only have one left and that she should at least put it on hold just in case when she calls back it will not be gone. She said she would take her chances. That same customer called back not even a half an hour later and wants the unit. I told her sorry I just rented the unit five minutes ago. She was very upset and now she has to take a unit somewhere else that was much farther out. She told me she did not believe me that it was that busy and she would miss out if she did not reserve the space. Also stated next year she will listen and reserve ahead of time to make sure she gets what she wants.

 
Some customers would not learn their lesson from this situation and they would just keep doing the same thing. Luckily some people are still able to find a self storage unit when they need one. If you find something that is close to you, a good value and is secure, rent it now. Do not wait for it and continue to shop around. If you wait till the last minute, you can be like many customers who will have to end up going with a storage unit they do not really want, that could either be more money, not big enough or they have to travel further out to get it.

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In today’s economy, more and more people are finding it hard to keep a credit or debit cards.  For the last several years, storage facilities across the United States have used cards as a way of reserving a unit.  While some do charge the card initially, many do the holds free of charge.  However, with many people no longer using credit or debit cards, facilities are trying something new.  Some storage companies are now holding units using a courtesy hold.

 
The courtesy hold only requires some general information, and still reserves the unit for the caller. Many storage facilities found that it was not fair for the customers who did not have credit cards to not be able to reserve or put a space on hold over the phone. Not everyone was in a position to come down to the store and go ahead and rent the space. The courtesy hold seemed to be the next great idea to help those who did not have a credit card.

 
Customers could now breathe a sigh of relief knowing that they had a space reserved. Sometimes when a self storage facility told them that they could not reserve a space over the phone, they were very upset. The customer knew they needed the space but they simply did not have a credit card they could use to hold it. Now with the courtesy hold, the customer knows that they still have a space, they can move on to the next item on their to do list and get ready for the move.

 
Now one thing that is slightly different about the courtesy hold than the credit card reservation is the hold time. With a credit card, typically the storage facility would hold the space longer, if needed, than with a courtesy hold. Storage facilities still feel that customers who have put down a credit card are still more likely to come down to rent. So with that said, customers who reserve a space with a courtesy hold are asked to come down to the facility within a week or less to rent the space. There are facilities that will hold a space up to two months if the customer uses their credit card to reserve.

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When you think of storage properties you probably think that storage is their only service. There will be many times when a customer feels that they need to go some where else in order to get the rest of their things needed for self storage. This is not the case. While many just have storage, other facilities have all the moving and storage supplies that you need for storage. Some sites also have a big investment in the moving truck industry. So before you make any decision on which self storage facility you would like to rent from, see if they have all that you need in order to store.

 
As a whole a customer does not want to bother with going to many different places in order to get all their storage needs taken care of. They would rather go to one place to get everything taken care of. Typically when you are looking to store your belongings in a self storage facility, you will need a method to get your belongings to the facility, a lock on the door of your storage unit, and of course an array of boxes. A customer would be very happy if a facility said that they could provide all of those things for them.

 
In order to attract many new self storage customers, they will offer a moving truck for free if you are also getting a storage unit. Depending on the facility and the owner there could be one truck or a number of trucks that are available for the customer to use. The manager of the facility will explain to the customer the different restrictions on the truck so that the customer fully understands the costs.  The manager does not want any issues when it comes to the truck usage so they will have the customer sign a document that states they fully understand.

 
When a facility is able to give the customer everything that they need they seem to want to rent from that facility. When a storage facility is able to be a one stop shop for a customer to rent from, they are ensured to be a success in the self storage industry.

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