» Self Storage Centers

I am often asked this question. So today’s self storage blog is a list of PhoneSmart services. You may have thought self storage was a simple business. It is. But selling to potential and current customers takes some effort. We are glad to do the “effort” part for you.

PhoneSmart Call Center and Contact Center
The professional telesales reps in our Roll Over Call Center will turn your missed phone calls into credit card confirmed reservations, appointments and hot leads – and we’ll give your current tenants a great phone experience, too. Our call center pays for itself many, many times over.
Secret Shopping and Quality Assurance Services
Our professional evaluators at PhoneSmart’s Secret Shopping Service help your staff improve phone techniques, improving sales numbers in return. Most clients use the PhoneSmart Secret Shopping service twice a month to make sure their staff people are friendly and capable salespeople.
Sales Role Play Helpline
Now your staff can practice selling skills any time they have a few free minutes by placing a toll free call to our sales reps at our PhoneSmart Sales Role Playing Help Line. This is a great opportunity for your people to practice selling in challenging situations or just fine-tune the basics.
Sales Training Success
Take advantage of our years of sales success with PhoneSmart’s Sales Training Programs. All our collective sales experiences are in this easy to use do-it-yourself training program of audio CDs and work books. Use it for self-study or with a training leader. Use it in conjunction with our secret shopping and sales role-playing and see your staff turn into a super sales crew.
PhoneSmart director Tron Jordheim is also available to travel to your company or group and lead an engaging, enjoyable and very effective half or full day training session.
Sales Lead Follow-up
Do things get busy at your property and you find that leads are not getting worked and are going stale? Don’t let your leads go to rent somewhere else. With Sales Lead Follow-up Help from PhoneSmart we’ll make the follow-up calls for you. We can usually double your conversion rates on sales leads through our polite, professional, persistence. No matter how you are generating leads, we can help you rent to more people.
Web Leads from PhoneSmart
Get listed on www.want2store.com. Buy a link to your web site for next to nothing and get ranked number one in your zip code for just a few dollars a month. Our site comes up in the top 5 in internet searches for “storage locator” or “storage finder” on Yahoo. Also take advantage of our relationship with other web search engines. Because of our large peer group of clients, we can purchase completed storage request forms wholesale and pass them on to you at a considerable savings. Don’t let internet requests for storage go unanswered- buy them from us at a discount!
Lead Generation from PhoneSmart
If you are looking for new rentals from new sources, let us help. We have several methods available to go out and find you more tenants using lead generating methods that you may not have available to you. Put PhoneSmart to work as your off-site sales force.

On-Site Call Recording

Stop asking yourself what your callers think of your telephone etiquette. PhoneSmart can help you record all your incoming phone calls so you can hear real calls and know for sure how your business sounds to your customers.

Ad Tracking and Caller Information Collection

Find out which ads are working. Get unbelievably valuable information about callers, their locations and habits.

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Welcome to the self storage blog, where we watch the world of self storage.

November is turning out to be a busy month. Our call volume has been stronger than anticipated and our rental demand has also been better than anticipated. We are seeing better reservation activity than even this time last month.

We have also seen more activity from other companies. Traffic on our Want2Store site has been up during the first week in November. This is an indicator that people are looking to store. Other web locators for self storage have had a strong beginning of November, too. Other web sites have had some of the strongest traffic of the entire year in the last 9 days. This is not what you would expect in November.

Last year we saw some activity during the beginning of November, but not as strong as this. The activity stimulated by the hurricane season has tapered off some and most of this demand seems to be people organizing their homes or people who are moving.

There are two trends we are starting to notice that may be helping to spur rental demand. As home prices continue to escalate, many home buyers are not able to buy as much square footage this year as they would have been able to buy last year. This means people are moving in to a new home with more stuff than they have space. Good for us.

The prospect of not gaining space in a new house or the fear that prices may level off or weaken may also mean that people who were looking to “buy up” have decided to stay put and sit on their equity, rather than putting it into a bigger home. This means they will be motivated to reorganize or redecorate to make the old home seem new. Also good for us.

What are you seeing?

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