» self storage calls

It would seem as if there are many more storage calls this year over last year. So many people are calling waiting till the last minute in order to store because they still want to shop around. I guess they believe that if they wait until the last minute they will find a great rate that cannot be turned down. Some customers are not able to see a good deal even if it was right in front of their face. Sometimes they end up missing out on the great deal because they want to feel as though they shopped around good enough.

 
I told one person that we only have one left and that she should at least put it on hold just in case when she calls back it will not be gone. She said she would take her chances. That same customer called back not even a half an hour later and wants the unit. I told her sorry I just rented the unit five minutes ago. She was very upset and now she has to take a unit somewhere else that was much farther out. She told me she did not believe me that it was that busy and she would miss out if she did not reserve the space. Also stated next year she will listen and reserve ahead of time to make sure she gets what she wants.

 
Some customers would not learn their lesson from this situation and they would just keep doing the same thing. Luckily some people are still able to find a self storage unit when they need one. If you find something that is close to you, a good value and is secure, rent it now. Do not wait for it and continue to shop around. If you wait till the last minute, you can be like many customers who will have to end up going with a storage unit they do not really want, that could either be more money, not big enough or they have to travel further out to get it.

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