People can often get worked up over small things.  Tenants sometimes call into their self storage facility in order to get a second storage unit, only to find that the rate of said unit was twice the price they are currently paying. They will immediately began ranting and raving and threaten to go to a different facility or even file a complaint with the Better Business Bureau. Most good managers will allow the customer to let out their steam and then let them calm down. Then the manager will politely explain to them that the price quoted was the current rate for new tenants.  As a current tenant, sometimes the manger can sometimes offer a multiple unit discount, which cuts the cost for multiple spaces owned by the same tenant.

 
The attitude of the customer would then change as they realize, they may have over acted. This happens very often in these kinds of situations. Without really knowing the whole story a customer can get extremely upset and sometimes it will be too late in order to reconcile. Always make sure you understand the full situation before going off the handle, even when in need of self storage.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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There is a simple answer to that. When it comes to reserving a space, many people like the idea of it not costing them any money, but many hotels hold the funds in your account until you come in. Well not a lot of people think that is a good practice. For that reason they shy away from reserving the space. Also people do not want to use their credit card in order to hold the space. They want to pay in cash and not use any form of credit to hold the space.

If the space really is free to hold, then make sure that the customer knows that. Saying that holding a self storage unit is just like renting a hotel space is not really the truth. Make sure as a facility manager, you are explaining that correctly or people might shy away from reserving a space. So with that said, why not reserve a self storage space today? It’s free.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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If you move in during the middle of the month, most sites will prorate your move in so that you are going to pay for the remaining days of the month. This is good because you are paying for the time that you are there and not the entire month. It does not really make sense to pay for the time that you are not storing. Prorating your move in days is very helpful to your peace of mind and also your pocket book.

If a site has 1^st of the month billing, they actually will not typically prorate the move out. If you are only there a couple of days, then that could potentially be different. Very rarely you will find that a facility will prorate the move out and you only pay for the time that you are renting. In most cases the facility will ask that you pay for the rest of the month even if you are not there. Not all believe that to be fair, but at the same time, this prevents customers from abusing the self storage facility. Leases are typically month to month so you can leave at the end of your prorated time.

Knowing how your billing works at your self storage facility is crucial. They will not send you a bill unless you ask for one. So just know that you will need to bring your account current each month on the first of the month if that is now it is set up. Before you leave, the manager will make sure that you understand the billing cycle.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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Suffice it to say customer service is so much more important to include in the sales department arena than previously thought. When you are dealing with a potential self storage customer who has several questions and tries to control the conversation you need to know how to politely bring the ball back into your court and aim it in the direction you would like it to go. Sometimes you need to only do that once and it will stay on your preferred track, and sometimes you may need to continuously redirect the conversation throughout the interaction. The easiest way to do this and show excellent customer service is by answering their self storage question and at the same time, ask a question in return. Most importantly, you want to stick with your normal discussion flow.

For example, if your customer wants the price of self storage immediately you can respond by letting them know that while you get that information for them, you wanted to let them know about some of the features that they can take advantage of. Say, if you are selling shoes you can still give them excellent service while still using sales techniques. If they ask you how much for that pair of shoes, try this, Sure you can get that information. By the way, these shoes are great because since they are solid white, they will match any outfit you have, they also have extra padding around the ankles, which makes for a comfortable fit and the traction is great for running too. Then give the price of the shoes. This applies to any sales position, even self storage.

Customer service is always an important aspect for any company. If the customer is adamant about just getting the price, do not let your frustration get the best of you to where it shows through your tone inflection or body language. This is the perfect time to bite your tongue. We all have bad days where something so small may bother us. No one is perfect. And we usually know when we have slipped off in that altered disposition but the trick is to not only catch yourself, but to quickly stop yourself and bring back the happy, friendly, professional employee who cares about them.

If you do not have a specific item that they were looking for, then show them something similar to what they were looking for. You will be their hero for the day, if what you offered them as a replacement helps them. Now you are the helpful, caring sales associate that they like to deal with. Just keep in mind, the conversation should go both ways. It is a give and take. Listen to what your customers are actually saying. Read between the lines. What are they really saying? If they are in a bad mood and in a hurry, are they really asking you to make them laugh and chill out? People appreciate other people who take the time to listen carefully and reply caringly.

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• as an actual walk in
• as someone calling in to your store
• as someone surfing the web

As a walk in customer, what would grab your attention? How would you expect the property to look? Clean and attractive? What type of service would you expect to receive? Would you expect to be greeted as soon as you walked into a self storage business? Most people like attention even though they may not admit it, so keep that in mind. What are some of the ways that you would want an employee to notice you? By making small talk such as the weather? Would you expect them or prefer them to smile when they greet you as if they were happy to see and help you? Or by asking if you need any help? What if you as a self storage business seeker arrived at a self storage business to find that the doors were locked during office hours and there were no sign on the door? Also would you prefer to have the opportunity to make a pick between two choices? People like choices so they can decide for themselves. Offering choices such as sizes or specials is always a good one to interact with. Would you expect the employee to explain things to you voluntarily, by giving you all the information you need without you having to ask? Remember that each individual is different and some prefer small talk and some prefer to only get your self storage business expertise. But they do want to know that you realize they are at your store and they want to know that you are available to assist them with all of their self storage business needs. 

A short example of a recent experience. A family went out to an all you can eat buffet and it was about an hour before closing. They expected good service as normal and expected the waitress to immediately greet them upon sitting down. They had no such luck. They had to flag down a waiter and asked for plates who then passed them off to a waitress whose table they were not sitting at. When she brought the plates, she was in an uncomfortable position as the waiter had already dropped off the plates. Their communication could have been better. During the dining experience they never did hear from the assigned waitress, although she was about 30 feet away from them wrapping silverware and getting ready. Assumably, getting ready to close her shift and head home. She did her best to ignore the guests and they never did hear from the other waitress or waiter again, either. You can imagine what the tip was like. 

As a caller how would you feel if you were put on hold? How about if the employee was talking to someone else in the background while you were trying to get information? Did the employee sound happy to be of assistance or did you feel rushed to get off the phone as if they could care less if you helped them or not? 

What about someone surfing the web searching for a self storage business? Would your self storage business be easy to find? Does your self storage business website offer plenty of information to the prospect? Would the prospect be able to reserve a unit online? Can they get all of the information they need from the website? Is it easy to navigate through? Does it offer updated information?

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Let us break down the self storage call for you so you know what to listen for when you make that important phone call to the self storage companies that serve your area.

The store personnel should clearly tell you which facility that you have called.  They should also verify the location that you are calling and make sure that it is convenient for you.  The main reason people choose self storage companies is that the location is convenient for them.  So make sure that you know where the facility is located.  The personnel should be able to give you directions as well as a landmark or two.

Self storage companies should have great customer service.  Did the person on the phone clearly identify himself or herself so that you know with whom you are speaking?  It is always important to know whom you are dealing with, with the persons name you can build a connection with them when you say someones name you can be sure that they are listening to what you are saying.  Also, with a name you can ask for them again if you have further questions or if you would like to call back and reserve a unit.  Self storage companies often have limited availability, so if you have the persons name you can ask for them and save your self time when you are ready to make that reservation.

The personnel at self storage companies should also ask you when you are going to need the unit.  Since availability is often limited they need to be able to talk with you about how long they can hold a unit for you.  Self storage companies all have different hold policies, so be sure that you understand when you need to be in by so that the unit is still available for you.  Many self storage companies have non-refundable pre-payments towards the first months rent.  Since it is non-refundable it is important that you are in by the date that you have agreed to.

Self storage companies have many different amenities, you want to be sure that the location that you choose is safe for you and your belongings. The person on the phone should volunteer the information about safety and security features.  Also the self storage companies should let you know the access hours to your belongings as well as the office hours.

Last but not least, the person that you are talking to should review all the details with you.  Self storage companies have many details they should let you know of.  Items in the fine print that you should be aware of include office hours, administration fee, deposits, required length of stay, billing date and if insurance is required on your belongings. 

You want to be sure that the self storage companies that you deal with help you and provide a great greeting and all the self storage information that you need.

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Written by Natalie Thomas, TQAS agent. 

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When people call in looking for storage for the first time, it is up to the managers on site to give them assurance that they are making a good decision for their lifestyle. For me if a manager at a self storage facility asked me why I want to store, that is the first step to having me go ahead and renting. I am trying to figure out if I want to spend money to store my belongings so I can park my car in the garage during this wintery time of the year. For instance, last night it snowed, and it have been convenient for my wife to just pull the car out of the garage free of snow and ice, instead of watching her to go out there without a hat on trying to clear off the car in blistery coldness. 

What I am getting at is this. If we as self storage sales people can find a way to determine the true needs of the caller in terms of storing, we can sell them on why they need it. Why have boxes stacked to the ceiling in a standard room, when you have company coming over with nowhere for them to sleep? Why place your antique wood cabinet in the garage when the temperatures can reach below 0 degrees or get as high as 100 degrees when you could safely store it in a climate controlled unit? Is it worth $25 to $100 for convenience and to protect your assets?

Joel Little, experience sales manager.

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I remember taking care of a customer and getting them all set up with everything that they needed to bring their experience to life. We were sitting down chatting about stuff other than their home theater system and building a great connection. Unfortunately, the time came to where I had to move on to the next customer and they wrote me a check for the transaction. I looked at the check to verify all the information was correct and then I looked at who they wrote it out to. They wrote the check out to Circuit City!!! I looked at the young lady and she looked back at me with a confused look on her face. I asked her where she was and who she was making this purchase from, she said, Best Buy. I agreed with her and then showed her the check she had written. She seemed embarrassed and then wrote the correct check. I asked her if I didn’t take care of her and if she got a better experience at Circuit City and she said emphatically, No! However, she was just there and she apologized.

As I evaluate self storage calls and listen to the property managers talk to the callers and try to get them to rent, most don’t remind the caller about who just helped them. As most people are looking for pricing, they might call a couple of different facilities. It is up to you to differentiate that experience for them and engrain in their head which facility to rent from. Always end the call with, Thank you for calling Athens Self Storage (or your company name). This way the caller remembers who took care of them and their needs.

Written By Guest Blogger, Joel Little

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Here are just a few examples of what you can do:

• Sponsor a Safe Kid’s Day.  Local law enforcement can take children’s DNA and fingerprints so parents can keep it on file in case of an emergency.  The professionals can also make certain that car seats are installed properly and bike helmets fit correctly.
• Accept canned goods to be donated to a local food bank or set up a donation box for Toys for Tots.  Give new customers a discount on their first month’s rent for a contribution.
• Have a huge garage sale with proceeds going to a specific local charity.  Self storage customers frequently have quality items they wish to get rid of, but are not sure how. 
• Invite members of the community to donate unwanted items. Even if participants are not currently one of your customers, the positive experience will help them remember your facility in the future.  It is always important in business how the local community perceives you.  Help make that perception a positive one, while doing good things at the same time!

Written by Ann Sheehan

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Many people use excuses as to why they did not score high on these secret shops. I hear anything from, I was caught off guard or I had just got through talking care of three customers in a row, or whatever. When a secret shopper walks into our store, they have no intention on buying anything, but they are giving us a snap shot of how we take care of our actual customer base. Of course, we are not able to listen in on or get feedback from every shopper that graces our entryway, but through this method, we get a glimpse of how our employees are really treating our customers. 

As a manager, even I am secret shopped on occasion. I have to answer the same rules that I want my people to follow. Secret shopping is an awesome way to ensure that the coaching we are doing, as managers, are not ignored. I for one am thankful that a company as large as mine has decided to invest a lot of money to ensure that our employees are taking care of our customers. We have to realize, that if do not take care of our customers, we will not be in business much longer.

In the self storage industry, a shopper may call you on a busy day or at the end of the month. Even more important, a customer will always call on those days. We can explain away why we didn’t shine on our secret shop; we don’t have the opportunity to make excuses to our customers. They deserve our best every time we answer the phone or see their face.

If you’re in the self storage industry, it’s up to you to implement your secret shopping program when you receive the reports and call recordings. Take advantage of the opportunity to see your business through the eyes of your self storage customer and make a plan of how you can improve.

Just in case you were thinking it and did not want to ask, I scored a 92%. Not to shabby, but that just means that even we managers still have some work to do.

Joel Little, Experienced Manager.

Thanks for reading our self storage blog. PhoneSmart offers call center, sales training and mystery shopping to the self storage industry.

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When you walk into a department store that does great with merchandising but not with customer service, how do you feel when you need service? On the other side of that, have you ever walked into an environment that you knew worked on commission? What was that atmosphere like and what do you see different in those two environments?

In the commissioned store, you will most likely see a person come up to you and introduce themselves, hand you their card or what not, and ask how they can be of service to you. In other places, you have to scramble around to look for some one when you need service. That initial contact is key to the rest of the relationship building you are trying to do with the customer. 

Would you hand your credit card information to someone over the phone you did not trust or have some rapport built with? I know I would not, unless I am paying a bill. However, if I wanted something and they were attempting to get me to buy it, I would not purchase from someone who was not courteous enough to ask for my name and try to get to know me a little.

What I am trying to get at is, some of us in the self-storage industry get upset or angry when customers decide not to rent from us or reserve a space over the phone. Some of us really cannot understand why. After each call reflect, on what you did  to build trust with that customer. Did I introduce myself? Was I someone they could trust? The first step to rapport building is just as simple as saying, Hi, my name is  (Joel). What is yours? The rest of it is up to you, but do not expect too much if you decide not to introduce yourself and take that first step to rapport building.

Joel Little, Experienced Sales Manager.

Thanks for reading our self storage blog, a diary of life in the self storage industry.

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Written by Tron Jordheim, PhoneSmart Director

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When you are trying to serve a potential customer looking for self storage or boat storage via the phone, it is important to find out early in the conversation what the caller’s needs are. By figuring out those needs or wants early, you can use the rest of the call or visit to accommodate those needs. Self storage is a very competitive business but if you take the time to discover what the caller wants, and satisfy their needs, you will have no competition.

Written by Joel Little

Thanks for reading our self storage blog. We offer call center and sales training to the self storage industry.

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My stock options are through Fidelity and they are amazingly helpful. They guide me through the website each time so I know how to do it next time. They usually answer the phone quickly (because I hate waiting on the phone) and ask me politely and professionally what I need. Today, the first person I spoke to did not know the answers to my questions, or he was not the one to field that question. He transferred me to another representative that did. The nice thing about it was that I did not have to tell them all over again what I needed. The first representative already filled him in. I thought that was awesome.

As the call proceeded, he helped me with my issue, and guided me through the website, which is very organized and helpful. As he was looking something up for me, he attempted to start some chitchat between us. Usually, I loathe chitchat on the phone because most of the time someone is trying to sell me something. This time, the representative was very sincere and we started to talk about football, which I love, and he loves. Before ending the call he asked me if that solved the issue for me and if I had any other questions. The overall experience was awesome and I felt unique, as if he does not talk to anyone else the way he talked to me.

When people call in to talk about their storage needs, you have to provide an unforgettable experience so they want to call back, reserve a space, and tell all their family and friends about your self storage facility. Determining what the caller really needs and attempting to take care of those needs is crucial. Finding common ground and chitchatting is a great way to build rapport and get the caller to come down and see you. When they come down and see you, they will most likely rent a space from you.

Before you pick up the receiver on your phone when it rings next, make the decision to step out from your norm and deliver and unique experience to your caller. Making the caller feel unique, versus giving them a robotic experience, will ensure another rented space for you.

Written by: Joel Little

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After a little hassle, we contacted the seller’s agent and between her and the inspector, they must fix the problem.

The self storage industry sees a lot of tenants come and go. Some stay for years and some only need storage for a month. During the shuffle of furniture and treasures, there’s bound to be a few scratches and dents on the door of your unit. Walls might even get dinged. But keep in mind that maintenance issues should never be overlooked. If your security gate isn’t working, then just leaving it unlocked all the time doesn’t provide much security, does it? If you see the gutters becoming blocked, bring it to the owner’s attention or the maintenance person.

It’s important to pay attention to the major things and just as important to pay attention to detail. My opinion of the sellers and their broker is very poor because of this incident. I would not recommend them to others and would even tell others to avoid them. Your customers hold this power. Impress them and they’ll be your advocate when their family and friends need storage.

Written by: Sarah Little, TQA Account Executive and Blog Editor

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Written by Wendy Lane, PhoneSmart sales rep and business blog writer.

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The reason Randy keeps coming back into my store is that I treat him with respect and provide great customer service every time. I acknowledge him by name and ask him how things are going. If I didn’t ask for his name during our first interaction, I maybe might not have had the same relationship with him as I do now. 

When you are dealing in self storage, sometimes you might have the person that comes in all the time wanting to add or take something out of their storage space. Also you could have that person who needs to rent multiple storage for their business. Whether they are on the phone or in person, it is good to ask for their name and to use it frequently to build rapport. I have heard some self storage managers that I evaluate ask for the caller’s name just to put them in the records. Most people want to feel like they are important not another number in your system.

 What is in a name? Rapport. Outstanding Service. Return Business. Profitable Growth.

Written by: Joel Little

Thanks for reading our self storage blog and inside view of the self storage industry.

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This kind of conversation always hits a nerve with me. The reason is,we are doing the customer a disservice if we do not ask them what they are storing or find someway to ensure that size is the one that will fit all of their belongings.

We are here to provide the customer with the best service that they can get. What happens if the customer comes down to the site and is ready to store their belongings and they find out that they need a bigger size? What would happen if the size that they needed, the facility just filled an hour ago? This customer would be angry and maybe decide not to rent from that facility and the business is lost.

We cannot be scared to ask the caller what they are storing. This way we can

1). Ensure that they are not storing things that are not supposed to be stored in the space 

2). Ensure that the size will accommodate their belongings.

The caller would then be happy because we asked them and now the size they are paying for is the size that best fits them. Go above and beyond for the customer always, but sometimes doing the basics, will win you over with the customer.

Written by: Joel Little

Thanks for reading our self storage blog and inside view of the self storage business.

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Written by Carmen Huff

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Last week there was a caller who was not in the category of a harmless prankster.  The first time I spoke with him I felt that something was off in his conduct.  He was slurring his words, breathing heavily and his questions and responses were not focused.  He gave a name and telephone number and sort of half-sobbing sigh before he hung up.  I had a queasy feeling as though a rodent had run across my foot and related the experience to my coworkers.

My coworkers remarked that they were getting hang up calls on that same line and it was getting annoying.  We all sighed over the quirks of human nature and laughed it off.  Then he called again.  Sometimes people do not realize that if you are on the phones all of the time you develop a memory for voices and speech patterns the same way that you would remember faces.  I knew it was him even though he gave a different name and telephone number.  I resisted the impulse to give him the satisfaction of reacting to him.  After the third conversation with him there were no more calls.  I mentioned the caller to the on-duty supervisor.

Last night a police officer called asking if anyone at this number had received disturbing calls so the supervisor transferred him to me.  The officer advised me that they had a juvenile in custody and that many women in that area had complained about receiving these calls and his conduct.  Evidently some women had become distraught on the phone as his conduct became more aggressive, vile and threatening.  He had an extensive diary of the calls he had made. (How stupid can you get?)  The officer was calling all of the numbers to let us know that the young man had been arrested and to gather any details we could provide and to assure us that this would stop.  I thanked the officer but assured him that I am an uppity old lady with considerable distance between me and the storage facility; I was not concerned but did ask the officer, if he could, to give the little brat a thump on the head for me.  I hope that while he is in custody he has the opportunity to read this business blog.

Written by Kay Johnson PhoneSmart call center old timer

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Written by: Carmen Huff

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She told the supervisor:
“She did an amazing job.  I’m a manager for Nordstrom’s and she was so… there’s a difference between friendly and being warm, and she was very warm. It was actually a really nice experience to be on the phone with her.  She just had this warmth to her where you felt kind of connected, especially for speaking with a total stranger.  So I just wanted a supervisor to acknowledge her for that. She did a fantastic job… She was a sweetheart!  Glennetta was very warm and did a great job”.

It’s encouraging to get complimented like this and especially by a “total stranger”.

Written by: Robin Turner, Call Center Manager

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Self storage is waiting for you at 16825 Tye St. SE, Monroe, WA 98272

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Since the new building has opened, I’ve eaten there twice. Each time some one went through the drive-thru and brought me a meal. When I bit into that first anticipated bite of yummy, spicy goodness, I was distraught to find it was not what I ordered. My baja chicken chalupa did, in fact, have beef on it! Normally, I’d keep eating but Taco Bell beef always upsets my tummy, so I couldn’t eat the rest of it. I looked at the receipt and sure enough, there were the letters “CHK”. I can only assume that those three letters verified that I had requested poultry and not cow.

Yesterday my sister was on her way to my house and called to ask if I wanted anything from Taco Bell; she was in the drive-thru. My mouth watered and I thought about my favorite food from there- a baja chicken chalupa. I could hear her ordering it just moments after I told her what I wanted. She even asked for extra fire sauce. A few minutes later she came through the door, bag in hand, and gave me the taco. I eagerly unwrapped it, poured on the fire sauce and took a large bite. After the taste of the baja and fire sauces calmed down I realized that something didn’t seem right. I could feel my tummy already telling me to stop immediately. I peered into the taco and there it was… COW. Not again!

I thought about calling the establishment and letting them know about both instances in which they’ve put the wrong meat in my chalupa. I didn’t make the call, but I probably should have. What would it have changed at that moment? I’d still have been sitting on my couch with Betsy in my chalupa. I wasn’t going to go out right then and get a replacement, so it seemed futile to make the call.

This particular location is not the only Taco Bell in town. In fact, the other location is closer to my house, it’s just that this location is nearer the places I most often frequent, namely Wal-Mart. I have decided not to go there again. I can drive to the next exit down from mine and get what I want and know it’s the right order.

Luckily for me, there is more than one of the same establishment in my town. Even if there weren’t another Taco Bell, I’m sure I could find somewhere selling Mexican food. Self storage customers probably wouldn’t give a facility two chances to mess up their “order” or treasures. All it takes is sometimes one mishap and they’ll go to the next guy down the road who sells the same thing, or something similar. It’s important to pay attention to each customer and what they need.

Written by: Sarah Little, TQA Executive and Blog Editor.

Thanks for reading PhoneSmart’s self storage blog. We know the customer service and self storage industries.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Find self storage at 958 Portranco Rd, San Antonio, TX 78245

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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Written by: Elizabeth Travis

Thanks for reading PhoneSmart’s business blog; a diary of a self storage call center.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Self storage is conveniently located at 200 King Rd, Westchester, PA 19380

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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Our reps calmly bring them back into reality and give them as much help as they can. Sometimes a call like this only takes 20 seconds. Then there are the “others”. They are like a child running through a gift shop, knocking off all the glass figurines, screaming and throwing himself in the floor because he can’t have a candy bar.

The reps handling these calls can sometimes feel like the mother of that child. On the inside, she wants to grab him by the arm and set him straight, but she’s mortified by the public display and aware of all the onlookers. So she says, in a hushed yet stern voice, “That’s enough!” or maybe she gives into him and hands him the candy bar just to keep him quiet until they get in the car. When any human being is treated disrespectfully, they are offended, but it’s the professionalism that comes out of our reps in these situations. They remain calm, cool, and collected. That’s not to say that on the inside we aren’t sometimes appalled by the vulgarity of a ranting tenant, but our job is to control the situation and reach some sort of conclusion.

Kudos goes out to any customer service employee who understands, first-hand, the self control it takes to remain calm.

Written by: Sarah Little, Total Quality Assurance Service Executive and Blog Editor.

Thanks for reading PhoneSmart’s self storage blog. We give you a behind the scenes look of the call center and self storage industries.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Get your spring cleaning started with a storage unit at 980 4th Ave, Brooklyn, NY 11232

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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As I pulled away from the parking lot I heard loud disagreement from one of the smokers. I assume the manager asked him to clean the butts up and he disagreed. It is hard to increase sales of your establishment if your facility is not presentable enough to attract customers to your facility; whether it is a restaurant or a self storage facility.

At my place of employment at the call center, we have a designated smoking area. In the smoking area there is a cigarette receptacle. This helps eliminates cigarette butts being on the ground or anywhere else. A simple item can make a huge difference in the presentation of the building. If you are asked to pick up the butts from your cigarettes then do so and don’t argue about a butt that obviously belongs to you.

Written by Angela Perry, PhoneSmart call center trainer.

Thank you for visiting the PhoneSmart call center blog, an insider view of the self storage industry.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Find self storage at 11510 N. Main, Kansas City, MO 64155

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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