» Conferences

Ronald Smith Phone Smart Call Center Reservations Specialist offers insight on the positive approach to a close.

Welcome to the PhoneSmart blog, an inside look at self-storage.

Don’t forget the Inside Self Storage Expo in Reno, Tron Jordheim will be offering insights.
Inside Self Storage Expo in Reno See Tron Jordheim

PhoneSmart Your Offsite Sales Solution
Secret Shopping Blog Your inside peek
Self Storage Search Engine Self Storage in New York

Tweet This Post 

Come by the PhoneSmart Booth and drop your business card in the hat.

20 Winners will receive 60 days of free roll-over sales support from the PhoneSmart Call center for one property.

1 Grand Prize winner will receive… FREE

1 year of PhoneSmart’s total sales solution for one property.

Includes:

Free call center roll-over service for one year

2 free secret shopping calls per month

4 free calls to the role-play helpline each month

1 Free sales training package for Self Storage

Free Leads from PhoneSmart’s lead generation program for one year

1 Free Ad tracking/ Call recording number from PhoneSmart’s Foster Accuracy for one year

Stop by Booth number 523 and enter during the trade show hours on March 30 and 31.

Tweet This Post 

FREE “Sales 101 for Self Storage” Seminar

And FREE PhoneSmart user forum

Coming to a location near you!

9 AM to 11 AM

9:00 to 9:45 “Sales 101 for Self Storage”.
We will share the PhoneSmart selling system so you can turn more of your rental inquiries into customers.

9:45 to 11:00 PhoneSmart User Forum.
Get the latest updates on PhoneSmart services. Share best practices. Get answers to all your questions. Find out how to make even more profit from your PhoneSmart services.

March and April Schedule…

March 28th Tuesday in downtown Chicago, IL

April 7th Friday in White Plains, Westchester, NY

April 18th Tuesday in downtown San Francisco, CA

April 20th Thursday in Los Angeles near LAX, CA

Tweet This Post 

Welcome to the self storage blog, our diary of the self storage business.

Here is an opportunity to get some great sales training for free and to get to know more about PhoneSmart.

FREE “Sales 101 for Self Storage” Seminar

And FREE PhoneSmart user forum

Coming to a location near you!

9 AM to 11 AM

9:00 to 9:45 “Sales 101 for Self Storage”.
We will share the PhoneSmart selling system so you can turn more of your rental inquiries into customers.

9:45 to 11:00 PhoneSmart User Forum.
Get the latest updates on PhoneSmart services. Share best practices. Get answers to all your questions. Find out how to make even more profit from your PhoneSmart services.

March and April Schedule…

March 28th Tuesday in downtown Chicago, IL

April 7th Friday in White Plains, Westchester, NY

April 18th Tuesday in downtown San Francisco, CA

April 20th Thursday in Los Angeles near LAX, CA

Tweet This Post 

Welcome to the self storage blog, our self storage diary for the self storage insider.

There are lots of preparations going on in the industry to get ready for the big Inside Self Storage conference next week in Lost Wages. I hope you get a chance to come for it. I will be involved in several great sessions, “Maximizing Profits” and “Selling Self Storage”

Of course you can come by the PhoneSmart booth during the trade show portion and see what is new with us. If you mention this blog, you can get a free purple PhoneSmart shirt. It is pretty nice and worth the effort.

We will be there talking about our sales support services. If you are not using us currently, you owe it to yourself to find out more. If you are a client, changes are you are not using us to your full advantage.

See you in Vegas, baby!

Tweet This Post 

Welcome to the self storage blog, our self storage diary. Today I lead several roundtable discussions on self storage trends in demand forecasting. I talked with about 40 self storage insiders in the Colorado mountains about how watching your call wave patterns, your walk-in traffic, your payment and rental activity, your rental truck traffic and your website visits, you can assemble a picture of how demand works at your property.

This is helpful in anticipating and forecasting staffing needs, revenue generation and inventory needs. It will also help you see if you are on track. By noticing an above or below forecast day or week, you can reexamine your business to see if there is a problem or condition in your market, a problem in your business practice or maybe just an error in forecasting.

As our self storage industry gets more competitive and demands that we invest more money, it becomes increasingly important to know more and more about it.

Tweet This Post 

Special offers for the upcoming ISS show in Las Vegas.

Hi,

If you are a current PhoneSmart customer and would like to spend two hours in our trade show booth at the Inside Self Storage Convention March 2nd and 3rd at The Mandalay Bay Resort, let me know. I will get you a comp full conference registration and help you with travel expenses and take you to dinner. All you need to do is to tell people visiting our booth about your PhoneSmart experience. You will be a testimonial giver! Heck of a deal!

This will be a good conference and you should try to go if you can.

If you are… or if you are not a PhoneSmart customer, here is how you can win a cool prize:

Come to the PhoneSmart booth on Friday the 3rd during the regular trade show hours and mention how you heard about this offer. Then give us 1 minute of your time and your business card. In return you can choose from one of the following prizes:

1- a “Creating a Sales Culture” Audio CD by Tron Jordheim
2- a $5.00 gaming chip for the Mandalay Bay casino

Nice, huh?

(this offer is only good on Friday!)

We will be in booth #525. Make sure to ask about special trade show offers for current and new customers.

If you are a current customer, we will have special offers for you that you don’t want to miss.

New customers will have several great opportunities to start using us to make more profit. We know that if you do business with us, you will want to be our client for a long time, because we are a very profitable partner to have.

You will also want to attend these sessions I will be a part of:

Wednesday March 1 at 3:30 pm, I will be on a panel called “Maximizing Profits”. We will talk about how using a call center, offering tenant insurance, selling locks and boxes and having rental trucks can add lots of dollars to your bottom line, especially when your people are trained to sell.

Thursday March 2nd at 10:00 am I will be doing my popular “Selling Self Storage” seminar. It will be an abbreviated version designed to give you some great selling techniques to take home… so you can rent more units.

Friday March 3rd at 10:00 am PhoneSmart will be doing a special vendor presentation. If you know something about us, you will want to come to look at our new service offerings, designed to help you rent even more units. If you don’t know much about us, you will want to see how our sales solutions can make your self storage business even more profitable and more successful.

Don’t forget to come by our booth on Friday and mention the free prize.

See you in Las Vegas!

Tweet This Post 

Welcome to the self storage blog.

The ISS self storage convention in Miami started today. It looked like the best attended session was with Jim Chiswell. He always draws a crowd. I think it is because he is good at hammering home the main points he has been stressing for a long time…and he always comes up with a few new and interesting things to talk about. He seems to constantly rethink his “stump” speech, always trying to make it more relevant. He is also not afraid to learn. He brings new experiences and new insights to each of these events.

Tomorrow I am doing one of my “Stump” speeches. It is my “Sales 101” geared to self storage. We are calling the session “Winning Sales Strategies”, because that is what the whole “Sales 101” concept is all about. Get a good game plan. Get a good play book. Keep practicing and then get out there and play your game to the best of your ability. Your customers and potential customers will not always cooperate, but very few opportunities will get by you without you being able to put some points on the board.

I’ll let you know how it goes.

Tweet This Post 

Welcome to the self storage blog.

Today the Miami ISS show is getting started. I hope lots of people turn out. Miami is an interesting place to go. It is where the U.S. meets the Caribbean. It is where New York meets the South. It is where English meets Spanish and Creole. It is also an interesting self storage market. There are quite a few operators who do well here. Miami is a thriving metropolis with lots of people moving and buying and selling homes.

One session I am interested in attending later is about the future of urban storage. We assume that urban areas are good for our business. I’ll be curious to see what trends are expected impact the urban operators.

I’ll also be setting up the trade show booth for PhoneSmart. That is a ritual that allows the vendors to meet and greet each other and see who is doing anything new. It should be enjoyable.

Bye for now, Tron

Tweet This Post 

Come to Miami November 29

The Inside Self Storage Expo and Conference will be Tuesday November 29 through Friday the 2nd of December in Miami.

There will be some excellent seminars, including a session I will lead, called “Winning Sales Strategies”. The seminar will be at 8:00 am for you early risers on Wednesday the 30th of November.

You can also visit with lots of vendors who help you make your business work, including me!

I will be giving a special Vendor Presentation on PhoneSmart services on Friday the 1st of December at 10:00am. Even if you are one of our many happy clients, you should attend this session and find out about some of our other valuable services…all designed to help you make more profit.

The roundtable discussions are always a favorite of the ISS Expos. Stop by my table to talk about using Call Centers effectively and make sure to sit in for some of the other great topics.

If you will be in Miami and attend my seminar, the PhoneSmart vendor presentation or my roundtable, mention the self storage blog and I will give you an extra special prize that will help your business!

Go to www.insideselfstorage.com/expo/miami and register.

Tweet This Post