Snow Removal For Self Storage

I was listening to a self storage call today from one of our clients and I started to giggle a little bit. The self storage manager told the caller that if she wanted an outside unit that she would have to shovel the snow away from the door in the winter. What? The first thing I said to myself is why would you tell a prospective customer that they will have to shovel snow to get into their storage unit. Well, as the call went on the manager went on to explain that the snow plows come through and get as close as they can to the buildings but that there is always some snow piled in front of the doorways. This made more sense but I still was not getting the whole picture. Then the manager went on to say that the office always has a shovel that the current self storage tenants can use to get to their units. That made me feel better, but I just kept wondering why the self storage property manager could not figure out a better way to keep the snow out from the doors and then provide great customer service. Maybe this self storage location should rethink their snow removal plans for something more customer friendly.

Written by Natalie Thomas, TQAS agent. 

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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