Slowing Down

  • Written by Kay Johnson, PhoneSmart call center blog editor and customer rep.
    Thank you for visiting the PhoneSmart call center blog. We offer an insider view of all facets of the storage business.
    Whew! The Labor Day weekend is behind us. We have survived the busiest moving and self storage weekend of the whole year and are looking forward to what the fall and winter months will bring.
    I am taking a vacation next week so the push is on to get enough high quality call center blogs in the pipeline to assure that our call center blogs are top notch. We ask for contributions from our call center staff and even the newbie’s here have valuable input about our training, secret shopping, property management and Total Quality Assurance.
    Our call center reps are eager to share their insights and knowledge about sales techniques and the effort we all expend to help our client’s stores generate sales increases.
    We not only assist your callers in reserving storage units and answer questions about gate hours, office hours and store amenities, we also are invited to help with secret shopping, outbound follow up calls and other productive projects,
    Yes, the busy season for moving and storage has passed but we will be actively working to help your store turn your missed call into profits. Put us on your team. We are eager to help.

    Self Storage in Illinois
    1015 N. Halstead Street
    Chicago, IL 60622
    Manager: Caroline MacPhee
    Ph: (312) 787-0001
    Fax: (312) 787-8098

    Call Caroline for $50 off boxes and moving supplies

    Total Quality Assurance Services Measures Quality Assurance

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    Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.