Self Storage Call Center Inside update

The call center anticipated the weekend of the 25th and 26th of March to be busy. We were slammed. We knew today would be busy…We are getting slammed today. We are seeing almost 15% more volume than we projected. We are holding our own and putting our “staff up” protocol into practice to meet the demand for the week.
This should mean more activity than you and we anticipated for this week for not only phone calls, but walk-in traffic, too. It also means this Friday and Saturday will be a lot busier at the store with move-ins than anticipated.Good news for sure. But are you staffed up and ready to deal with it?