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Say Hello To The World

  • Sam April, multi-lingual PhoneSmart call center operator speaks out about building rapport.

    Welcome to the PhoneSmart self storage blog, the insider diary of the self-storage industry.

    Finding something in common with a caller can often be the most important part of your sales techniques. I have often found that customers are far more likely to reserve a storage unit when they feel like you are on the same level as they are. By doing this you can create a common comfort level that even eases whatever concerns about storage a customer might have. One of my favorite ways to do this is to find out where a customer is from and if I can spit out a phrase or two in their own language. I got a reservation just this week from a man named Port. I looked at the name and noticed that accent and it was obvious to me that it was Russian. I asked him if he was Russian and found out he was Ukrainian (they speak Russian). I responded by saying private cog dial? (Hello how are you?). We shared a laugh, I told him all the other words in Russian I knew, and then took down his credit card for a reservation for his self storage .
    Throughout my life I have always made it a point when I meet people from other countries to ask how to say something as simple as how to count to 10 or say “hello how are you.” Here is a list of what I know so far, it might not even be a bad idea to print it out and have it sitting around on your desk.

    Norwegian
    1-10: en to tree fire fem sex sib otter in it

    Chinese
    Hello: Nihau (Knee-How)
    Goodbye: Siren (Sigh-Zen)
    Thank you: Shah
    Your Welcome: Pakuatchi (Pah-Koo-Ah-Chi)

    Japanese:
    Hello how are you? Kanichiwa Gaynkeydesca (respond by saying gaynkeydesio)
    Thank You: Domo Arigato (Arigato is formal)
    Good Morning: Ohayo (Ohio) Kozayemas (formal)

    Swahili:
    Hey what’s up: Hujambo mambo viper (literally means hello “what snake?”)

    German:
    Hello how is you: Gluten tag wee gets
    Fine thank you, and yourself: Zero gut und dir
    Thank you: Dankeshayn
    Your Welcome: Wittgenstein

    French:
    Hello: Bonjour

    Italian:
    Hello how is you: Ciao Como stay
    Fine thank you: Benne gratis

    Russian:
    Hello how is you: private (or szdrastye which is more formal) cog dial
    Fine and yourself: Harsh au tibia

    While writing this blog I didn’t look up anything, these all came off the top of my head, and really do seem to come in handy, and I hope they will help you as well.

    Self Storage in Illinois 1015 N. Halsted Street
    Chicago, IL 60622 Mgr: Caroline MacPhee,(312) 787-0001, Caroline loves to rent units, call her.
    Quality Assurancy Proposal’s at Total Quality Assurance Services

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    Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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