Ring, Ring, Telephone Ring

Written by Natalie Thomas, ultimate secret shopper and storage insider.

Welcome to PhoneSmart’s self storage blog, a diary of the self storage industry.

The Answering Machine Blues…

During the course of a normal month of secret shopping calls we will attempt to make the call until it is completed. Sometimes this means hundreds of “extra” calls that are not useable. The interesting thing about some of these calls is that many times we will get an answering machine. Now, that may seem fine to let your calls ring to an answering machine instead of no one picking up, but unless you are the only storage facility in your town, I will bet you are losing business. With competition and rising gas prices, facilities are scrambling for their fair share of the market. Most successful storage businesses know that you can’t just put up a metal building with dividers and call it storage. Successful sites normally offer security, packing and moving supplies, shipping and receiving, on site managers and more.
Back to the answering machine….
I personally would not leave a message for a storage unit. I would go down to the next business in the phone book. Why would you want to lose this potential business? Here at PhoneSmart we do more than answer the phone, we rent storage units. Can you say that about everyone who answers your business phone? Watch your sales increase with our sales techniques.

Self Storage in Illinois Come by and see Nick the manager, he’ll show you around his great facility. 630-372-7055

Customer care divison at Total Quality Assurance Services

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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