Rent Storage Is What We Do For You

I remember about three years ago almost when I came to Columbia, MO.  I had a job with a major retailer but had to find additional income. I looked in the paper and found an ad about a call center for storage. I thought to myself, why is there a call center for storage. That is pretty silly. However, I needed the money and it was sounded like a good opportunity so I went in.
 
I met with Tron and we chatted about how the whole call center for storage worked. I dazzled him with my intellect and he hired me instantly. (Take note of the implied sarcasm) I mean if you knew me, there’s no way he wouldn’t hire me. I still wasn’t sold on the whole idea that there were that many people in need of storage. As soon as I stepped into that call center and heard the phones ringing off of the hook with callers needing storage I was a believer.
 
I was just amazed at the amount of people and the reasons they wanted storage. I was curious to know where these calls were coming from. They were coming from all over the United States. Once again, I was astonished. It was explained to me that these calls are routed to us because the manager was busy and couldn’t answer the phone.  The caller center acted as if they were people at the facility, found out the customer’s storage needs, and then recommended a solution for them. Many people were amazed by the service and they reserved spaces right there on the phone. This is business that the manager of that facility would have lost if he just let the call not be answered or didn’t have PhoneSmart’s call center.
 
In my time there, I took many calls and got many people to go down to the facility to rent a storage space or at least go down there to check it out. There were also a lot of people that wanted to reserve a space in order to guarantee one would be there for them. If I was doing this and everyone else around me was doing the same thing, I just couldn’t fathom why more storage facilities didn’t take advantage of this idea. The call center was turning the storage facility’s missed call, into profit. You should take a look and see your profits increase exponentially. 

The longer you wait, the more customers you risk letting slip away- into “the other guy’s” facility.

Written by: Joel Little

Thanks for reading PhoneSmart’s self storage blog. Self storage is what we do- for you!

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Rent a storage unit at 2055 Mercator Dr, Reston, MD 20191

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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