Rapport With A Twist

Welcome to the PhoneSmart call center blog an insider diary of the self storage industry. Blog Submitted by Laurie Cox PhoneSmart Call Center outbound projects manager and business blog writer.

Managers and call centers in the storage business talk to a lot of people over the phone. One of the best sales techniques when speaking to a potential renter is to establish some sort of rapport with the caller. Here are some ideas to help you in establishing rapport:If you are talking to a teacher try this: “Our facility definitely makes the grade!” Someone in the Military: “We outrank all of our competition!” A Pharmaceutical Representative: “Our prices are easy to swallow!” A Student: “We major in storage, and have a textbook facility!” Someone wanting to Park an RV: “We’re the most secure Camp sight in Town!” Someone in the process of selling a home: “Great! We rent to people looking to buy one all the time!” A business owner: “There’s no business like stow business!” (Stow-Away could really use that one)! Storing a Motorcycle: “We are proud members of the Freedom of The Off-Road Riders!” Storing a trailer: “You’ll get hitched on us!” Think of the type of storage users out there and come up with a few on your own.

A little smile in your voice always makes a good impression over the phone. PhoneSmart, your offsite sales force call center located in Columbia, Missouri. Your local self storage unit provider in 1723 E. Florida, Springfield, MO. 65803 Total Quality Assurance Services has quality written all over it.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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