PhoneSmart Had A Record December

PhoneSmart is a Sales Force to be reckoned with!  This December we answered 5,000 more calls in the month of December 2007 than we did last year in December 2006. 

Since the opening of this business, we have consistently grown in number of employees, departments, clients, callers and stores. You can’t stop us!

PhoneSmart is not unfamiliar with the self storage business to say the least.  We’ve handled every range of customer service in the self storage business such as the storage reservation, rental, billing or storage process with all of its various situations that come along with it. 

We’ve talked with the abused spouses, the newlywed couples who are blending families, the college kids who’ll be away from home for the first time and are excited about starting school, the family who gets evicted and needs family services to assist in the payment and set up of a unit, the woman who was being held captive in a storage unit by her estranged husband.  We’ve dealt with irate customers who’ve paid their bill and can’t get into storage, the customers who were worried about their items after the store caught on fire, the Louisiana residents that stood in line for hours attempting to get a storage unit so they had somewhere safe to put what little they had salvaged from their destroyed-beyond-recognition homes.

We’ve spoken to the soldiers who were going off to serve in Iraq, the families who didn’t want their loved ones to leave afraid of them not ever returning. We’ve dealt with employees of businesses in which the company needed storage because they were going out of business, the prospective customer who’s sitting in front of the store waiting for the store to open or the manager to come back so they could get the unit. 

We’ve dealt with the policeman who was called because a tenant was stuck behind the gate, the crowd of customers gathered at the gate that won’t open because the store manager hasn’t arrived at the office yet, the family who has to put their parents in a retirement home and are having a difficult time doing it although they have no other choice to, or the family who has lost a family member and they now have to deal with the emotionally draining process of storing all of their goods into storage because they do not want to let those items go.

We represent ourselves as professional, friendly, storage guru’s because we know storage!  The number of calls and the types of calls that we handle we do not take lightly, as it helps us to increase our sales techniques.  When you know how to handle the types of situations that we handle, how could you not take advantage and get to know how to handle each one of them in case it comes across your line again. 

Our average full-time rep handles approximately 80 calls per day.  Our business handles approximately 20,000 or more calls a month!  A Month!  We’ve talked to nearly every possible situation out there that comes up with someone trying to find storage facilities. 

We’re personable with our callers and sincerely care about what works for them and what doesn’t. Our training is ongoing and always available when someone needs help.  We are reservation commission based.  Which tells you that we know we can get the reservations and we know we can convert those reservations into rentals.  

We’re not just a Reservation Center or a Call Center.  We represent that particular store that the caller is calling into at that time. We are a Sales Force to be reckoned with! 

Written by Robin Turner, Call Center Co-Director

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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