PhoneSmart Employee Compliment Certificates

I’ve mentioned in previous blogs that we try our best to acknowledge our employees and their efforts to make the most of each call when dealing with our clients’ customers, as well as other areas in the workplace. One way that we like to acknowledge our call center employees is by giving out “Employee Compliment Certificates”.

Whenever an employee receives a compliment from a customer, we hand out a certificate stating as much information as possible regarding what the compliment was, so the employee knows what sales techniques they used in order to deserve it. Our employees seem to enjoy this quite a bit, as they post each and every one of theirs into their small cubicle space for others to view and praise them. Sometimes, I think a few are competing with each other to see who gets the most awards in different areas.

We also enjoy giving them out because they deserve to be recognized for not just a job well done, but for affecting a caller so much that the caller went out of their way to give the compliment to that employee. Many times, the caller passes the praises on to the storage facility’s employee or manager when they get to the store and the manager gives us a call back telling us about them. It feels great to know that our call center reps make such an impact, that those callers go out of their way to compliment an employee. So, if you have received any compliments regarding our employees, even if from the store location itself, we would highly appreciate your passing them along to us.

Stay tuned for individual PhoneSmart “Employee Compliment Certificates” that have been awarded.

Written by Robin Turner PhoneSmart call center manager.

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