Phone Manners in Self Storage

Don’t you love being hung up on? No, I am sure you don’t. I was working last night at my parent’s restaurant and the phone rang. I answered and tried to help out the caller. He wanted to call ahead so his order would be ready when he got there. I explained that we do not do that and he asked to speak to John (my step dad), I told him that John was busy and he was getting upset. He asked if that was some kind of rule and I said yes. He then proceeded to hang up on me.

Here are some reasons we don’t do call ahead orders; our food is made to order and never sits under any heat lamps, it’s not fair to the other customers who are waiting patiently for their food that they ordered when they got there. I really wanted to call him back and asked if we got disconnected, but I didn’t. Then, he shows up and it took all my power not to walk up to him and let him know that it was very rude to hang up on someone.

A day doesn’t go by in PhoneSmart’s call center that our representatives will be hung up on. One of reasons our self storage phone script contains a price stall is that some people are really just shopping around for prices and as soon as they get the price they are done with the phone call and sometimes will hang up. It’s a shame that some people can’t just end the call, they have to hang up.

Where are people’s manners? My only advice is to roll with the punches and don’t let it get you down. Just be positive and hope the next call will work out better.

Written by Natalie Thomas, TQAS executive and business blog writer. Thanks for visiting PhoneSmart’s self storage blog, a blog about the self storage industry. PhoneSmart , your offsite sales force call center, located in Columbia, Missouri. Your local self storage unit provider in 2403 Rangeline, Columbia MO 65202 Total Quality Assurance Services Your all in one Quality Assuarance Portal

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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