Overcoming Objections (i.e. Excuses)

Phone reps at the PhoneSmart call center hear a variety of different reasons as to why a caller does not want to reserve a unit.  Over the years we have come up with many different replies to their excuses, which we share amongst ourselves.  Here is just a small sampling:

I don’t need a unit until next month.
Since we are running a dollar move in special now, you should go ahead and get the unit ASAP.  This way you can take advantage of the special, you will know you definitely have a unit, and you can start moving things in a little at a time!

I’m still shopping around.
We encourage you to shop around!  I know you will find we have a great value for the area.  Just make sure you compare apples to apples.  A storage facility in the middle of a cow pasture without any fencing or lighting may cost less than us, but we give you the piece of mind that your things are safe with us! 

That is way too expensive.  Last time I rented a unit it was only $9.95!
How long ago did you rent a unit?  Unfortunately, just like the price of gasoline, housing, college, etc. the price of everything has gone up over the years.  But I am sure you will find we have a very competitive price for the area.

Written by Ann Sheehan

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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