Outbound Calling

It is nice to come into the call center on days when there is a lot on my mind. Once one is trained in all of the aspects of outbound calling, it is fairly easy to come to work and run on auto-pilot. At the same time, training is a never-ending endeavor because everyday either something changes or there is something new to learn.

Coming to work can be such a relief on some days. I can come in, research, make phone calls, write blogs, and completely clear my mind of anything stressful in my life. I can laugh with my fellow outbound callers and forget that life is about anything but self storage.

There are some days, however, that I wish I could think about anything by self storage. When I come to work and have to learn twenty new things, outbound calling can become rather daunting. When things change too much, I spend most of my day wondering if I am doing my job right. Did I notate that correctly? Did I send this lead to the right person? Are we sending this email or that email? These are just a few of the questions that I have to ask myself constantly when I come to work and outbound methods are different. I am glad that those days are usually few and far in between.

Written by: Shauna AuBac, outbound call specialist.

Thanks for reading PhoneSmart’s self storage blog, a diary of life in a self storage call center.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Open your living space with a storage unit at 9420 De Soto Ave, Chatsworth, CA 91311

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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