Not So Stereotypical

We recently started answering for a new self storage company client in the beginning of February 2007.  We received quite a few calls since we started answering for them.  Our call center sent their first leads to the store on February 2nd and by mid-March, we had sent over 40 leads to the store with approximately 9 of them being reservations. 

We received a call from this particular self storage client this morning regarding their account and they stated that they were extremely satisfied with our service. They went on to that that since the start of using our service they had not received any complaints and as a matter of fact, numerous customers asked by name for the original sales rep that they spoke to over the phone (our sales reps here in the call center).  Meaning that they each thought our reps were actual store employees.

Only when a telephone sales rep is that good, does this happen.  We don’t tell customers that we are at the store, because when someone thinks of a “sales person”, they typically think of the stereotypical “car salesman” type– aggressive and pushy.

But that’s not what it’s about.  It’s about excellent customer service, being sincere and caring about what your customers’ needs are and having the knowledge and confidence to give them what they need in order to fill their needs. These are some of the sales techniques that we live by.

Written by: Robin Turner, Call Center Manager.

Thanks for reading PhoneSmart’s self storage blog, a diary of the self storage industry.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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