My Place At PhoneSmart

During my second week at PhoneSmart, I thought my future with self storage was coming to a quick end. I had made a few reservations, but still wasn’t sounding confident enough on the phone. Really, I was psyching myself out, but with Robin and Dana’s help, I was able to find my place at the call center. I began working in the outbound department late in the day on Friday of my second week. I was immediately relieved to find that there wasn’t so much pressure to make reservations in this department as the focus was to make contact with potential customers. Laurie, our fearless outbound manager, seemed very happy that I was joining her team and made me feel very welcome and comfortable with the work I would be doing. I began learning about the research involved with outbound in order to ensure our customers have the most convenient location to utilize. It seemed easy enough since I was already familiar with the Google Earth program at home. However, the trick with outbound seems to be keeping all the work we do organized, because tracking is very important to determine storage trends. Which, in my opinion, is the basis for running a successful business.  Nevertheless, once I started making calls I found that it was much easier for me to work at my own pace and speak with answering machines more than people. Now that I’ve gotten more familiar with the work involved with outbound I feel myself getting better each day with only room for more improvement.

Written by: Elizabeth Travis

Thanks for reading PhoneSmart’s business blog; a diary of a self storage call center.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Self storage is conveniently located at 200 King Rd, Westchester, PA 19380

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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