More Money In Self Storage Sales

More money has a sweet sound.  We all like to increase our income.  Here in the PhoneSmart call center our objective is to use our very best sales techniques and our best customer service skills to help our client’s stores enjoy a sales increase.  When we succeed at this, the store makes money, PhoneSmart makes money and we have more income as well.  It is truly a win, win situation.

In our February training session Tron Jordheim, Director of Operations asked us to suggest goals for the group.  Make more money was the number one (1) response.  How do we accomplish that goal?

First, by being friendly and energetic.  I spoke with a caller today who was looking for a good deal on a 5 x 10 storage unit.  She had called a self storage company in her area that we do not answer for.  Even though our 5 x 10 was a bit more and we did not offer the first full month for one dollar, she related that the manager was rude, and nasty.  She said that she would not store there if it were free.  I put on my best sparkle for her and she will now be renting at our client’s store.

Next, it is important to be knowledgeable.  When we open the screen there is a wealth of information for us.  We need to be able to quickly scan for information specific to that company.  There are several companies with very detailed information that does not apply to anyone else.  For example, when taking address information for Canadian callers it is necessary to put the postal code in the manager notes, as there is no zip code.  We also need to be confident about suggesting a size and selling the store.  The other day I was making Secret Shop calls and a store manager advised me that I would need a 10 x 20 to hold a small dresser and a queen size bed when a 5 x 10 would take care of everything.

If you do not have a call center to take your missed calls, you may be losing a lot of revenue.  Let us turn your missed calls into profit and make more money for all of us.

Written by Kay Johnson PhoneSmart Call Center old timer

Thank you for visiting our storage business blog an insider diary of the self storage industry.

We are PhoneSmart your off site sales force call center in Columbia, Missouri.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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