Maybe they are all tough ones?

Welcome to the self storage blog, our self storage diary for the self storage insider. Today’s blog comes from our guest blogger Angela Lechtenberg.

Tough customer

Having worked in many retail sales and service industries in my career, I’ve come to realize I’m a tough customer. Not a rude customer or a bad customer, just a tough one. Having dealt with consumers on different levels I know how hard you have to work to please them, and how easy it is to displease them, thus losing their business.

I remember how hard I had to work to get that tip or that commission, so I’ve developed a pretty thick skin when it comes to parting with my money. Now on the other side of the coin, I want the companies and people I do business with to earn my loyalty and my cash as well. I am nit picky about appearance, technique, friendliness and the person’s interest in me as their client.

I watch closely to see how knowledgeable the associate is and how interested in meeting my needs they are. And I can tell when they are not interested and I react by taking my business elsewhere. Nothing personal. I just want the best experience I can get.

I may be a little over the top (probably from years working in the restaurant industry and busting my hump for every tip I earned!), but I believe it’s safe to say that if your employees treat every potential customer they come in contact with as a “tough customer” your business will thrive. Treat each customer as if he or she demands nothing less than exceptional service. You don’t have to be perfect, just hardworking, honest and knowledgeable about the product.

If you are willing to give each “toughie” the best you can give and are committed to meeting each clients needs, they will notice, and they reward that behavior with their business and loyalty. Everyone wins.

Angela L.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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