Manage Your PhoneSmart Account Online

We have just recently changed the way that availability updates are being done.  I know our administration department is extremely happy, not to mention our clients.  There is now a website in which our self storage clients can log on and update their unit mix and availability.  Not only that, but can also manage their leads and reservations online that we send to them.  Everything included, as well as the notes that our Call Center reps took while discussing storage with them. 

The program includes all of the customer’s information, what they were interested in and the price that we quoted to them.  It will show the number of units that are available as well as specials and unit prices.  Self storage owners don’t need to keep a paper trail anymore, as everything is stored on the computer, bringing this process to the 21st Century. Managers can also type in any notes regarding the prospect as well as set reminders as to when they need to call them back. This makes the entire process quick and easy to manage. 

This is another great service that PhoneSmart offers our self storage clients and if you’d like to take advantage of the service, contact us at immediately. We can also give you the sales support needed to catch those missed calls. 

Written by Robin Turner, Call Center Manager

Thanks for reading our self storage business blog, where we talk about life in a self storage call center.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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