Love New York

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I had a dicussion today with a client about taking calls for New York City stores. I have a discussion like this fairly often. Most people, even people who live in New York, find New Yorkers intimidating. I lived in New York City for 25 years and I love the town and its people, so I am certainly biased in their favor. But our call center reps love New Yorkers, too. We answer for quite a few stores in the NYC Metro area and even though you do talk to peolpe who are in a hurry from time to time, the vast majority of the callers are no different than anyone else.

Actually they can be more open, honest and forthright in the answers they give us. They are also looking to make a decision, so they can get on with their hurried lives So when we offer a good solution to their situations, they accept them. New York callers are rarely rude, even though they sometimes like to haggle and like to “give you a hard time” about issues, just to see if they are getting a good and honest deal from you. Our reps know that you just have to give them a hard time back and assure them that they are making a good choice.

Like in any immigrant centers in the US, sometimes New York callers are difficult to understand. So we have to be patient with them and in turn, they tend to be patient with us. Like people everywhere they enjoy being treated in a friendly and respectful way. And they like to make a reservation when you offer them a good value at a fair price. I heard a rep of ours thids morning getting off of a phone call after taking a reservation signing, “I love New York”.

bye for now,
Tron

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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