Lighthearted Sales Training

Rocky: Hey-yo, this is Rocky Balboa, how can I help you with storage today
Customer: I need a storage unit
Rocky: Well you’re making a good first step calling me instead of those yo-yos and coconuts down the street. So how soon do ya need that storage?
Customer: Right away.
Rocky: Good, because I just can’t stand it ya know when people take too long, or make late payments, you make a late payment and I’ll break your thumbs down by the docks. Oh and do you know where this place is?
Customer: Not really.
Rocky: Well I can’t really help ya neither, ya see, I don’t have a car, and I don’t really go places too often ya know. So what kinda unit do ya want?
Customer: I’m not really sure.
Rocky: Well ya know it’s all about distance, I’ve never been the whole distance of a storage unit before, but I know if I could just make it the distance in one of those units, I wouldn’t just be another bum selling storage, ya know, that’s all I want to do…is go the distance.
Customer: Alright, you convinced me, I’m ready to go the distance.
Rocky: Good, it ain’t gonna be easy, but my buddy Mick here oughta be able to help you out.
Mick: Whaddya want?
Customer: I’m ready to go the distance.
Mick: You’re a tomato, go chase a chicken, and drink 6 raw eggs.

Written by: Sam April, PhoneSmart’s creative genius.

This short comic parodies asking two important questions to your self storage customers, “Is this a convenient location?” and “Can I help you find the best unit size?”. These two questions allow you to determine most of the caller’s needs and begin building rapport with the customer and ultimately closing the sale.

Stay tuned for more from Sam…

Thanks for reading PhoneSmart’s self storage blog. We can help you sell storage.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Start your spring cleaning off right. Rent storage at 5950 Southcenter Blvd, Tukwila, WA 98188

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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