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June Demand Report

  • June Demand Report
    Compiled by Tron Jordheim, director of PhoneSmart.

    Up until the 10th of June, demand was fairly brisk, exceeding projections on two key days…both of the first two Fridays of June.

    Monday and Tuesday the 12th and 13th were busy enough in volume, but the rental demand was not urgent. We were getting a lot of calls for August already.

    The rest of the days of the 13th through 18th were disappointing for both volume and the urgency of demand.

    This should be just the calm before the storm. If this year mirrors last year, the end of this week will be very busy and next week will be like a whole week that acts like the couple of days after Memorial Day.

    We do not know whether the weak demand last week can be attributed to any change in “the market” or a change in consumer behavior.

    Monday the 19th had good call volume and reservation activity. This is good news.

    If Thursday and Friday of this week are slammin’, then we should be in the clear.

    Contest to guess the day we write reservation/ lead number 300,000

    PhoneSmart wrote reservation/lead number 282,949 today. We wrote reservation/lead number 250,000 on January 24th of 2006. If you can correctly guess the day that PhoneSmart writes reservation/lead number 300,000 you will win a very cool and very valuable prize that is yet to be announced. Email your guess to tron@phone-smart.net.

    Phone Company Alert

    We are seeing worse and worse levels of competency and levels of service coming from local dial tone providers. We deal with them daily in doing call forward orders. It is becoming more difficult to find phone companies who can process requests correctly and quickly. Please be sure to double and triple check everything you are doing with your telephone providers.
    A note about Vonage. If you are thinking of going to VOIP phones, Vonage does not have the capability to do “call forward busy”. If you use Vonage, your callers will continue to get a busy signal. This is unacceptable for our purposes. Other VOIP providers may or may not be able to handle the call forwards correctly. Use caution before making a switch.

    Lunch at the Balboa Club July 12th at Noon

    The California Self Storage Association is holding an owners meeting on July 12th at the Balboa Bay Club in Newport Beach at 2:00 PM. I plan on having lunch there at Noon. I would enjoy some company. If you are planning to attend the CA SSA meeting or if you will be in the Newport Beach are, please join me for lunch. My treat! RSVP to tron@phone-smart.net.

    PhoneSmart reserves 1 out of 5

    Throughout May and June or 2006, PhoneSmart’s sales reps have been taking a credit card reservation for 1 out of 5 self storage callers, taking these shoppers off the market for PhoneSmart clients. If you are not already using PhoneSmart for your call center, you may want to take a closer look at us.

    Role-Play Helpline rents units

    PhoneSmart’s Sales Role-Play Helpline is helping store staff get a few minutes of great sales training and practice whenever the staff has a little down time. Find out how your staff can benefit by emailing tron@phone-smart.net

    Look at:
    PhoneSmart Your Offsite Sales Solution
    Secret Shopping Blog Your inside peek

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    Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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