Hung by the Tongue
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Liz Langsteiner, bilingual operator and customer service specialist offers this observation.
Welcome to the PhoneSmart call center blog, an insider diary of the self-storage industry.
Be careful what you say because you just might end up getting hung by the tongue!
Yesterday I decided to call around and price some running shoes. I called a store that specializes in running shoes and I asked if they carried the Brooks Beast running shoe. The store clerk stated “yes and that and they were on sale for only $99.99”. My response was “that’s not a bad price but I think I’ll shop around”. The Brooks Beast is very seldom on sale and usually retails for $120.00 a pair. Needless to say I was in the buying mode, but just wanted to shop around a little more. The next thing I hear is “and we price match too so if you find a cheaper price I can honor it”. I blurted out really; ok that’s not a bad idea. Wondering if I could find the shoe in my size (at $99.99 I could care less about color). I decided to take the store clerks advice and shop around for a better price.The store clerk was “HUNG BY THE TONGUE” the clerk had me at the sale price of $99.99. If he had asked me a few qualifying questions and offered me some options he would have closed the sale.Have you ever been hung by the tongue?
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