Does the caller always know how long they will need storage? Are people really that organized when it comes to self storage? I believe that most customers start out knowing how long they will need storage, but then end up staying later or leaving early based on their situation. Most customers want to only store for the minimum time they are able to store because they do not want to come out of pocket for more than they need to. Also, the customer feels that whatever the reason they need storage for will be taken care of or come eventually so they feel they will move out. For some that is not the case.
They say that the average storage customer stores at least eight months. If the manager of the facility told the customer that most would laugh in their faces. The funny thing is that the people that laugh or the people that are still there for years. There of course are people that only store for a month and there are people that end up storing for ten years. With all the people coming and going in the self storage industry, the average seems to be right around eight months for someone to want to store. Why do they store so long? Good question.
Not many people would raise their hand and say they love to move. In fact many detest the idea that they have to move at all. Life events happen and they eventually have to move. When they put their belongings into self storage, they do intent on getting their belongings out eventually, but they are not always sure. If they have a plan to get it out something else might come up and then their belongings get left in the storage unit. Then it comes time to pay the monthly fee again then they are faced with the same scenario each month, to pay the fee to store my belongings there another month or go ahead and find a way to get your belongings out. Many people end up just paying the monthly fee, if they can afford it and then try to get their belongings out when they can. The customer could end up waiting several months in order to get their belongings out of storage.
Managers sometimes do their part to get the customers to stay in their storage units because they do not want vacancies. Sometimes the customer wants to leave their storage space but the manager lets the customer know that if they stay they can lower their monthly payments by so much. Other times the customer will say that they just cannot afford their storage space and need to move and the manager does the same sort of deal where everyone is happy and the customer stays. Some people have stored so long that they forgot even what they have in storage, but they still do not want to get rid of it. That is very interesting. So there is never a certainty on how long the customer will decide to store. As a storage manager, just go with what they say and when it comes time to move, thank them for storing with you.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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