How Is Your Company Answering The Phone?

Self storage companies are not all created equal.  One thing to consider as you are doing your research on the different self storage companies is the greeting you receive when you call in.  Were you able to understand the person that you called?  Are the self storage company personnel friendly?  Were you able to understand everything the person said in their greeting?

Let us break down the self storage call for you so you know what to listen for when you make that important phone call to the self storage companies that serve your area.

The store personnel should clearly tell you which facility that you have called.  They should also verify the location that you are calling and make sure that it is convenient for you.  The main reason people choose self storage companies is that the location is convenient for them.  So make sure that you know where the facility is located.  The personnel should be able to give you directions as well as a landmark or two.

Self storage companies should have great customer service.  Did the person on the phone clearly identify himself or herself so that you know with whom you are speaking?  It is always important to know whom you are dealing with, with the persons name you can build a connection with them when you say someones name you can be sure that they are listening to what you are saying.  Also, with a name you can ask for them again if you have further questions or if you would like to call back and reserve a unit.  Self storage companies often have limited availability, so if you have the persons name you can ask for them and save your self time when you are ready to make that reservation.

The personnel at self storage companies should also ask you when you are going to need the unit.  Since availability is often limited they need to be able to talk with you about how long they can hold a unit for you.  Self storage companies all have different hold policies, so be sure that you understand when you need to be in by so that the unit is still available for you.  Many self storage companies have non-refundable pre-payments towards the first months rent.  Since it is non-refundable it is important that you are in by the date that you have agreed to.

Self storage companies have many different amenities, you want to be sure that the location that you choose is safe for you and your belongings. The person on the phone should volunteer the information about safety and security features.  Also the self storage companies should let you know the access hours to your belongings as well as the office hours.

Last but not least, the person that you are talking to should review all the details with you.  Self storage companies have many details they should let you know of.  Items in the fine print that you should be aware of include office hours, administration fee, deposits, required length of stay, billing date and if insurance is required on your belongings. 

You want to be sure that the self storage companies that you deal with help you and provide a great greeting and all the self storage information that you need.

California Storage Units

StorageMart Mannheim & Belmont Franklin Park, IL 60131

RV Storage

Tweet This Post 

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

View Staff's Profile      Subscribe via RSS