How Do You Stack Up To Our Call Center?

Sometimes you just have to ask for help.

Written by: Natalie Thomas, TQA’s Executive and business blog writer.

Welcome to PhoneSmart’s self storage blog, where we explore self storage trends in the self storage industry.

I am one of those people that when I walk into a store I like to be greeted and left alone. I will speak up and ask questions but for the most part I don’t like being followed around or hounded. I went into a store yesterday and wandered around for about 10 minutes before anyone acknowledged me. She greeted me and then asked if she could help with anything. I told her I would let her know if I needed something. I was ready to try on my items and I asked her to check back with me in case I needed a different size. She checked back in a few minutes and I told her I was doing well. When I came out she told me about some of the specials they were having and other promotions that were going on. I purchased my items and left. Overall, I was happy with my purchase and the service was pretty good.

In your storage storagebusiness do you offer help to your customers or wait for them to ask? Are you anticipating your customers needs and wants? When is the last time you changed something in your day to day business? These are all valid questions that could help your business see a sales increase. We train our sales representatives to ask the customer specific questions to help determine the caller’s needs. How would your business stack up against us?