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How Bad Do You Need A Storage Unit?

  • Wendy Lane PhoneSmart call center super rep and seasoned storage insider, offers this question for our business blog.

    Welcome to the PhoneSmart call center blog and insider diary of the self-storage industry.

    We have had a string of calls that end with “I’ll take my chances”. I cannot believe that someone would leave his or her things to chance. Even when we tell them that we are in the busy season now and there aren’t that many units left. Unless it is someone that already has a place and they are just making room. Sometimes I ask “at what point are you in your move?” That statement helps us get an idea of which place they fall within the rule of thirds. Then if we know they are unsure about needing self-storage it helps us understand that; oh I will take my chances…statement.
    I am looking for a place to live right now and I have two small children and if a place wants a deposit to hold the unit for me then I will have to come up with that deposit because I can’t leave it to chance if I am interested in the place. I would think it would be the same way with storing your things. Obviously, they have no place to put their things so they leave to chance whether or not they get a storage unit. At least if a person can hold one then they stand a better chance of not being without self storage. Then if they find that the unit will not work they can call back and cancel if that is possible. That is why we try our best to build a sense of urgency and reserve something for them. We are not doing them a favor by just letting them pull away empty handed.
    There are of course the people that would rather risk their belongings and take their chances! Not me.

    Self Storage in Georgia 1891 N. Columbia Street, Milledgeville, call 478-453-9035, We’re behind the City King Chinese Buffet.

    Quality Assurance Recommendation Total Quality Assurance Services

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    Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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