Hola

Welcome to the self storage blog, our diary of our experiences in the self storage industry.

Our call center employs several Spanish (bilingual) speakers as an added convenience to our customers. At any given time we are ready to take any calls for people that might feel more at ease speaking Spanish. I was listening to some internal calls for quality checks and one caller started out speaking English with one of our reps.

At one point in the call they switched to speaking Spanish. You could tell by the tone of the call that the caller immediately felt more comfortable speaking Spanish. This increased comfort level made it far more likely that we could close a sale for our client company on that call.

Are you able to offer your customers options when they call? Even knowing a few phrases in Spanish will help you with a Spanish call until you can transfer the call to a Spanish speaker.

Hello……………Hola (the h is silent)

I don’t speak Spanish………………No hablo Espanol

One moment………………………Un momento

My name is …………………………Me llamo _________

What is your name? ……………………Como se llama?

Thank You……………………………Gracias

Goodbye…………………………Adios

Being able to be flexible and accommodating to your customers will pay off for you in the long run. Word of mouth in cultural communities is free advertising. Cultural communities are very loyal to those businesses that can help them fairly. At the same time, a bad experience can spread like wildfire through a community. Be careful how you choose to present your business, it can mean success or failure.

Adios,
Natalie

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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