Here they come…

You know the busy season is here when our call center reps are getting people calling them back to reserve storage units. We had one rep get two different people call her back today to give her a credit card to reserve units. They had talked to her last week and decided they better get those units reserved before the storage places start selling out of units. These were also from stores that we answer only rollover calls for. This means that the chances of those callers getting through to us in the call center was about 1 in 5. We usually answer about 20 % of a self-storage property’s phone calls.

So how many other people have we talked to in the last week or so that are calling back to reserve their units? If your sales techniques are sound, you should be renting to 100% of those call backs. Self storage trends show that people do not check out that many stores before making a decision. So if you make a good first impression and allow people to sell themselves on the value of your store, even the ones who you think got away will call you back to rent a unit.
bye for now, Tron.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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